Paper Jammed Troubleshooting
Common Troubleshooting
Firstly, open outward the
cover of the printer cutter
1
Secondly, adjust the cutter knob
upwards until it is removed.
2
Symptom
Solution
Printer Out
of Service
If got an empty
printout
Device Crash
· Make sure the paper rouer cover is closed proerly；
· Please check if it is the paper jam；
· Please check if put the thermal paper in the wrong side；
· Please check if you have used the appropriate 80mm width thermal paper;
If got a garbled
printout
· Please check if the print head was not clean, if so, please use a cotton-wool
bud with alcohol to clean it；
· Please use the thermal paper with high quality to avoid the garbled printout；
· Press the power button for 11 seconds to reboot.
Wrong Operation
Please do not tilt the printing paper.
Please do not get printing paper
caught in the aperture of the
paper case cover by accident.
Do not pull the printing paper roll
in the paper case tray too long.
Please do not put loose paper into
the paper case.
Please pay attention to the correct
orientation of the printing paper.
