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Sungrow SG2K5TL-S, User Manual

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Sungrow SG2K5TL-S User Manual Download Page 70

9 FAQ for SolarInfo WiFi 

 

User Manual 

62  

 

 

No. 1004: Communication strength is weak (Installation notice) 

Applicable: All 

Fault type: Improper installation method 

Question description: Signal strength bar is less than one   

Solution: 

1) Make sure the device is at least 30CM higher than the floor 

2) Make sure the device is at least 40CM from the wall 

3) Make sure the device is installed internally between the PC cell or installation 
frame and the ground 

4) Make sure the device is parallel to the external antenna of the Router and vertical 
as possible 

5) Device is not covered by metal or reinforced concrete. 

6) Installation position is shown below: 

Summary of Contents for SG2K5TL-S

Page 1: ...SG2_2 5_3_3 6_4_4 6_5KTL UEN Ver20 201501 Version 2 0 User Manual SG2KTL S SG2K5TL S SG3KTL S SG3K6TL S SG4KT L S SG3KTL D SG3K6TL D SG4K6TL D SG5KTL D PV Grid Connected Inverter...

Page 2: ......

Page 3: ...mation about the PV system You will get the additional information about other devices at www sungrowpower com or via the webpage of device manufacturer Target Group The manual is aimed at technical p...

Page 4: ...dium level of risk which if not avoided could result in death or serious injury CAUTION indicates a hazard with a low level of risk which if not avoided could result in minor or moderate injury NOTICE...

Page 5: ...III Read over the user manual before any work on the inverter The installation and service of the inverter unit can only be performed by qualified personnel...

Page 6: ...unctions Description 10 2 3 3 Temperature related Power Derating 11 3 Unpacking and Storage 14 3 1 Unpacking and Inspection 14 3 2 Identifying Inverter 15 3 3 Delivery Contents 16 3 4 Storage of Inver...

Page 7: ...nt floors 41 6 2 3 Inverter and smartphone router on the same floor in different rooms 42 6 3 SolarInfo Home APP 43 6 3 1 Acquisition and installation 43 6 3 2 SolarInfo Home APP Online Registration 4...

Page 8: ...tine Maintenance 59 10 FAQ for SolarInfo WiFi Installation and Configuration 60 10 1 FAQ Index Table 60 10 2 Question Description and Solution 60 11 Appendix 68 11 1 Technical Data 68 11 1 1 Single MP...

Page 9: ...mage to y The life and well being of the operator or a third party y The inverter and other properties that belong to the operator or a third party To reduce the risk of injury and ensure the normal o...

Page 10: ...rter is not electrically connected System performance can be impaired by poor ventilation The equipment requires well ventilation during operation It is essential to keep the unit upright and nothing...

Page 11: ...ly the LED indicator panel and the optional DC switch can be touched during inverter operation Maintenance and Service y Any malfunction that may impair the inverter safety operation must be repaired...

Page 12: ...y while performing electrical connection and service work Do not open the enclosure when the inverter is under voltage There is a high likely risk of explosion in very specific cases of malfunction Th...

Page 13: ...e type certificate marking All safety instructions warning labels and nameplate on the inverter body y must be clearly visible y must not be removed covered or pasted These regulations should also be...

Page 14: ...onforms to parameters of local utility grid and feeds the alternating current into the utility grid An example about intended usage of the inverter is shown in Fig 2 1 Where the positive or negative t...

Page 15: ...r loads etc cannot be connected between the inverter and AC circuit breaker on the distribution board 2 2 Product Description 2 2 1 Product Appearance Fig 2 2 Product Description Item Name Description...

Page 16: ...Tab 2 1 Dimensions Value Type W mm H mm D mm Net weight kg SG2KTL S SG2K5TL S S G3KTL S SG3K6TL S SG4KTL S 300 370 125 9 SG3KTL D SG3K6TL D SG4K6TL D SG5KTL D 360 390 133 11 2 2 3 LED Indicator Panel...

Page 17: ...the inverter is in the upgrade status If the red and green LEDs are on at the same time in other status please contact the service provider for troubleshooting 2 3 Technical Description 2 3 1 Circuit...

Page 18: ...ecords y Parameters configuration Inverter provides various parameters configuration for optimal operation You can choose the type of country by APP if you need a more professional setting please cont...

Page 19: ...ction 11 DC over voltage protection over current protection over temperature protection 2 3 3 Temperature related Power Derating The following graph shows the automatic reduction in output power in re...

Page 20: ...2 Product Introduction User Manual 12...

Page 21: ...User Manual 2 Product Introduction 13 The derating curve shown in the graph above is obtained by the test in high temperature environmental chamber...

Page 22: ...leteness of the delivery contents according to the supplied packing list If there are visible damages to the packaging or the inner contents or something missing please contact the unit dealer Do not...

Page 23: ...Actual product you receive may differ Item Description Item Description 1 SUNGROW logo and product type 3 Marks of certification institutions of inverter 2 Technical data of inverter 4 Company name we...

Page 24: ...Expansion bolts for fastening the backplate onto concrete wall D Fastener set for installing the inverter onto metal frame E PV input connectors including positive and negative connectors F WiFi for w...

Page 25: ...ways between 30 C and 85 C And the storage relative humidity should be always between 0 and 100 y It is very important to keep the packaging away from chemicals Otherwise it will lead to corrosion y D...

Page 26: ...o account The wall such as concrete wall or metal structure should be strong enough to hold the weight of the inverter over a long period of time 2 Install the unit where is accessible to install elec...

Page 27: ...on and display read 6 It is suggested that the inverter be installed vertically with upside up for good heat dissipation 7 Never install the inverter horizontally or with a forward tilt or with a back...

Page 28: ...may result in corrosion and damage to the internal device components Max ambient temperature 60 C Min ambient temperature 25 C Max relative humidity 100 11 Avoid exposing the inverter to direct sunlig...

Page 29: ...nstallation Site If the inverter is to be installed remove the unit from the packaging and move it to the chosen installation site During the moving process the instructions below should be obeyed 1 B...

Page 30: ...expansion screw according to the thickness of the wall insulation layer The dimensions shown in the image here is for reference only In the following we will introduce how to secure the inverter to t...

Page 31: ...te wall In order to avoid electrical shock or other injury inspect if there is electricity or plumbing installation before drilling holes Step 4 Fasten the backplate to the wall with the supplied expa...

Page 32: ...ntal frame If the shape of the metal frame doesn t fit the holes on the backplate you need to re drill holes on the backplate at appropriate position according to the chosen frame Step 4 Choose the be...

Page 33: ...User Manual 4 Securing Inverter to the Wall 25...

Page 34: ...proper operation during the wiring process can cause fatal injury to operator or unrecoverable damages to the inverter All electrical installations must be in accordance with local and national electr...

Page 35: ...hen choosing the installation site Fig 5 1 Terminals Description Image shown here is for reference only Actual product you receive may differ Tab 5 1 Terminals Specification Item Terminals Description...

Page 36: ...as with two pairs of terminals 5 4 Connecting Inverter to AC Grid The inverter is connected to the grid via 3 wires L N and PE Feeding power is always single phase via AC terminal at the bottom of the...

Page 37: ...current sensitive residual current monitoring unit inside the inverter is able to distinguish the fault current from normal capacitive leakage current The inverter will disconnect immediately from the...

Page 38: ...Value Range Recommended Value SG2K5TL S 4 6 4 10 14 14 SG3KTL S 4 6 4 10 14 14 SG3K6TL S 4 6 6 10 14 14 SG4KTL S 4 6 6 10 14 14 SG4K6TL D 4 6 6 10 14 14 SG5KTL D 4 6 6 10 14 14 The AC cables can be Ha...

Page 39: ...pecially the PE cable L and N line must not be swapped otherwise it may permanently destroy the inverter Step 6 Connect PE cable to the grounding electrode Where there are multiple inverters in the PV...

Page 40: ...V string and Earth and the impedances between the negative terminal of the PV string and Earth are larger than 200Kohm There is a risk of inverter damage The following requirements should be met other...

Page 41: ...As shown in the following diagram the inverter should be configured to independent mode due to different orientation angle between the two PV inputs To make sure the maximum DC power PV strings connec...

Page 42: ...connected to the same single input area SG3K6TL S SG4KTL S Connect the 2 PV strings in parallel using T type terminals and then connect them to inverter DC input Type Total DC Input Power Limit Open c...

Page 43: ...ve and negative connectors are marked with polarity symbols and should be equipped with correctly colored cable e g Red cable should be connected with DC positive terminal while the blue one be connec...

Page 44: ...t the electrical work Step 1 Strip off 7mm insulation layer from all DC cables Step 2 Assemble cable ends with crimp contacts by crimping pliers Step 3 Lead cable through cable gland Step 4 Insert the...

Page 45: ...s Please refer to 5 5 1 PV Inputs Configuration 5 5 3 DC Wiring Procedure Make sure that none of the DC or AC cables connected to the inverter is live before the electrical work Connect the inverter t...

Page 46: ...lug the positive and negative DC connectors into corresponding terminals until there is an audible click Image shown here is for reference only Actual product you receive may differ 5 6 Grounding of I...

Page 47: ...ed with second protective earth terminal as specified in EN 50178 There is a second PE terminal at the bottom of the inverter Users may choose to connect PE connection Second PE Connection Fig 5 3 Con...

Page 48: ...SolarInfo WiFi Installation and Configuration 6 2 Distance between the inverter and the smartphone router 6 2 1 Linear distance If there are no obstructions between the inverter and smartphone router...

Page 49: ...estos Wall Glass Window Water Aquarium pool Brick wall Partition Marble Floor Reinforced concrete Floor panels wall Metal Iron sheet cordless smartphones microwave ovens 6 2 2 Inverter and smartphone...

Page 50: ...mmunication User Manual 42 2 0 m 3m 0 4m Image shown here is for reference only The inverter can be installed indoors or outdoors 6 2 3 Inverter and smartphone router on the same floor in different ro...

Page 51: ...rter in confined environment such as the basement 6 3 SolarInfo Home APP 6 3 1 Acquisition and installation Download the SolarInfo Home APP and install it into your smartphone You can select the APP v...

Page 52: ...Info Home APP is https play google com store apps details id com sungrow home or Http www solarinfobank com app SolarInfoHome_v1 0 apk You can also use your smartphone to scan the following OR codes t...

Page 53: ...range SolarInfo Home APP supports two kinds of operation Remote Login and Direct visit In Remote Login mode you need configure the inverter to connect it to your router and complete registration Then...

Page 54: ...anual 46 6 3 2 SolarInfo Home APP Online Registration SolarInfo Home Next OK Submit Slide left Slide left Slide right Yes Press HOME button A 123456 Inverter Nameplate NOTE Please enter your e mail ac...

Page 55: ...User Manual 6 Communication 47 6 3 3 Check the running information and connect inverter to your router in Direct visit mode 1 Check the running information...

Page 56: ...lect the country you are in and connect inverter to your router NOTE Please do not name your router started with SG Otherwise you cannot find it Setting Click and select the country you are in Select...

Page 57: ...on via Internet in Remote Login mode please follow the steps below NOTE The router must be connected to the Internet Press HOME button Settings Change Off to On Select your router Press HOME button 1...

Page 58: ...hanical damages 7 Specification of AC circuit breaker is reasonable 8 Terminals unused underneath the inverter are sealed 9 Warning signs labels are suitably affixed and durable 7 2 Commissioning Proc...

Page 59: ...seconds The greater the inverter current power the faster the green light flashing Inverter is running Red Flicker once every 0 3 second A malfunction happens or protection function triggers The red a...

Page 60: ...rn off the upstream DC circuit break or pull off the MC4 terminal Please strictly follow the sequence of the above procedures Inverter will not work normally if otherwise Step 3 Wait about ten minutes...

Page 61: ...the theftproof padlock and dismantle the inverter referring to Chapter 4 in reverse steps If necessary remove the backplate from the wall If the inverter will be reinstalled in the future please refer...

Page 62: ...the OFF position 3 Check the correctness of the inverter electrical connection Refer to 5 Electrical Connection 4 Check whether the voltage of DC input exceeds the inverter start up voltage 5 If all...

Page 63: ...ssible range of inverter protection parameters ask utility grid company for solution 3 If the grid voltage is within the permissible range contact Sungrow Service Dept 005 The grid voltage is too low...

Page 64: ...n parameters ask utility grid company for solution 3 If the fault occurs repeatedly contact Sungrow Service Dept 015 The grid voltage exceeds the permissible range 1 Check the model of the AC cables 2...

Page 65: ...tphone application interface is not in accordance with the configuration in the connection cabinet 1 Disconnect the inverter 2 Re select PV configuration mode and re connect PV strings 048 Sampling ch...

Page 66: ...inverter and disconnect the AC DC cables Check cable connection for aging and looseness Re power on and remove the arc warn manually 2 Contact Sungrow if this fault still occurs 089 Arc detection OFF...

Page 67: ...n of PV is in the range indicated in the specification If the fault occurs repeatedly contact Sungrow Service Dept 9 2 Fault Repair If the inverter can not work normally you can contact the service pr...

Page 68: ...to the Router 1006 2 Routers nearby have the same SSID 1007 Data cannot be uploaded to the Server after correctly connected to Router 1008 Check the WiFi underlying data when all operations are failed...

Page 69: ...ter password is correct or not Applicable All Fault type general Question description the signal strength and other items meet requirement but WIFi cannot connect to Router Solution make sure the rout...

Page 70: ...ion 1 Make sure the device is at least 30CM higher than the floor 2 Make sure the device is at least 40CM from the wall 3 Make sure the device is installed internally between the PC cell or installati...

Page 71: ...ation Question description user perform some advanced settings to the Router for example MAC address filtering IP range limitation access number limitation SSID limitation DHCP enable hidden of the Ro...

Page 72: ...erwise the accessed user numbers may decrease and cannot connect to WIFI Wireless filter policy is to set which devices are allowed to be connected to the Router Do not set this parameter You may not...

Page 73: ...No data can be viewed from the Server Question description cannot find inverter data when the WiFi is correctly connected to the Router and correctly registered Solution 1 Make sure Router can correct...

Page 74: ...SSID contains special characters and cannot connect to WiFi Solution modify WiFi software Prevention measure modify WiFi firmware No 1010 WiFi cannot find Router when Router max rate is set to be 300M...

Page 75: ...ible Environment Wood Compartment Plaster Asbestos Wall Glass Window Water Aquarium pool Brick wall Partition Marble Floor Reinforced concrete Floor panels wall Metal Iron sheet cordless smartphones m...

Page 76: ...10 520V 240 520V No of MPPTs 1 Max number of PV strings per MPPT 1 1 Max PV input current 11A 11A Max current for input connector 20A Short circuit current of PV input 12A 12A Output Side Data Nominal...

Page 77: ...System Data Max efficiency 98 00 98 00 Max European efficiency 97 00 97 40 Isolation method Transformerless Ingress protection rating IP65 Night power consumption 1 W Operating ambient temperature ran...

Page 78: ...MPPT 1 2 2 Max PV input current 11A 18A 18A Max current for input connector 20A Short circuit current of PV input 12A 20A 20A Output Side Data Nominal AC output power 3000W 3680W 4000W Max AC output a...

Page 79: ...ss Ingress protection rating IP65 Night power consumption 1 W Operating ambient temperature range 25 60 45 derating Allowable relative humidity range 0 100 Cooling method Natural cooling Noise level 3...

Page 80: ...current for input connector 20A Short circuit current of PV input DC1 DC2 24A 12A 12A Output Side Data Nominal AC output power 3000W cos 1 3680W cos 1 Max AC output apparent power 3150VA 3680VA Max A...

Page 81: ...protection rating IP65 Night power consumption 1 W Operating ambient temperature range 25 60 45 derating Allowable relative humidity range 0 100 Cooling method Natural cooling Noise level 30dB Max op...

Page 82: ...Short circuit current of PV input DC1 DC2 24A 12A 12A Output Side Data Nominal AC output power 4600W cos 1 5000W cos 1 Max AC output apparent power 4600VA 5000VA Max AC output current 20A 21 7A Nomin...

Page 83: ...60 45 derating Allowable relative humidity range 0 100 Cooling method Natural cooling Noise level 30dB Max operating Altitude 4000m 2000m derating Communication WiFi DC Terminals MC4 AC Terminals Plug...

Page 84: ...observing relevant safety regulations in the deployment location y Ignore the safety warnings or instructions contained in all documents relevant to the product y Install or operate the product under...

Page 85: ...att systems The pursuit of Sungrow is to help our customers acquire stable and clean power with minimum cost maximum reliability and enhanced safety Contact Information Should you have any questions o...

Page 86: ...vance notice Sungrow Power Supply Co Ltd Add No 1699 Xiyou Rd New High Technology Industrial Development Zone 230088 Hefei P R China Post Zip 230088 Web www sungrowpower com E mail info sungrow cn Tel...

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