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Sunell SN-TPC4201KT-F, User Manual

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Sunell SN-TPC4201KT-F User Manual Download Page 66

A Troubleshooting 

Thermal Imaging Integrated Network Camera 

User Manual 

 

64 

 

Issue V1.1

（

2022-05-21

）

 

 

A Troubleshooting 

Common 
Trouble 

Possible Cause 

Solution 

Unable to 
access the 
web 

Network is not 
connected. 

 

Connect the network cable of the 

camera to the PC to check whether 
the network cable is in good contact. 

 

Run the ping command to check the 

network connection and whether the 
device works normally. 

IP address is 
occupied. 

Directly connect the camera to the PC, and 
reset the IP address of the camera.   

The IP addresses of 
the PC and the 
device are in 
different networks. 

Check the IP address, subnet mask and gateway 
setting of the camera. 

PTZ or 
high-speed 
dome is out 
of control. 

The protocol, bit-
rate, or address 
setting of the PTZ is 
incorrect. 

Modify the address of the PTZ on the web. 

The signal cable is 
unconnected or not 
connected correctly. 

Check the signal strength, and reconnect the 
signal cable. 

The 
measured 
temperature 
is not 
accurate. 

The device is just 
powered on, and the 
temperature of the 
cavity is unstable. 

The temperature of the cavity is stable within 
15 to 30 minutes after the device is powered 
on. 

The FFC mode is 
incorrect. 

The FFC default mode is automatic. If the 
mode is set to manual, it will be no block 
calibration, which may lead to fuzzy pictures 
and inaccurate temperature.   

The target 
configuration is 
incorrect. 

Check whether the emission rate and distance 
of the target are configured correctly. 

Summary of Contents for SN-TPC4201KT-F

Page 1: ...Thermal Imaging Integrated Network Camera User Manual Issue V1 1 Date 2022 05 21 ...

Page 2: ......

Page 3: ...owing symbols whose meanings are described accordingly Symbol Description It alerts you to fatal dangers which if not avoided may cause deaths or severe injuries It alerts you to moderate dangers which if not avoided may cause minor or moderate injuries It alerts you to risks Neglect of these risks may cause device damage data loss device performance deterioration or unpredictable results It provi...

Page 4: ...d in places where thunder and lightning frequently occur ground the device nearby to discharge high energy such as thunder strikes in order to prevent device damage Unless otherwise specified in the user manual do not use the thermal imaging camera in an environment with the temperature lower than 40 C 40 F or higher than 60 C 140 F Otherwise the images displayed by the thermal imaging camera are ...

Page 5: ...he device Keep the device away from heat sources such as radiators electric heaters or other heat equipment Keep the device away from moist dusty extremely hot or cold places or places with strong electric radiation If the device is installed outdoors take insect and moisture proof measures to avoid circuit board corrosion that can affect monitoring Remove the power plug if the device is idle for ...

Page 6: ...mensions 13 3 Installation 16 3 1 Preparations 16 3 2 Installation Mode 17 3 2 1 Installing A Bracket 17 3 2 2 Installing B Bracket Without Junction Box 21 3 2 3 Installing B Bracket With Junction Box 23 4 Quick Configuration 26 4 1 Login and Logout 26 4 2 Main Page Layout 27 4 3 Changing the Password 30 4 4 Browsing Video 31 4 4 1 Install Plugins 33 4 5 Setting Local Network Parameters 33 5 Therm...

Page 7: ...Manual Contents Issue V1 1 2022 05 21 v 6 1 Sensor Configuration Interface 53 6 2 Mode 54 6 3 Images 55 6 4 Scene 56 6 5 Set Pseudocolor 58 6 6 FFC Control 59 6 7 Noise Reduction 61 6 8 Enhance Image 63 A Troubleshooting 64 B Common Emission Rate 66 ...

Page 8: ... It can clearly detect and find the target as well as identify the camouflaged and hidden target in both day and night Therefore it achieves real 24 hour surveillance Monitoring the temperature field of the target heat distribution The infrared thermal camera can display the temperature field of the object and change the surface temperature distribution of the object that cannot be directly seen b...

Page 9: ...121 2 Network indicator Network connection indicator 3 SD card indicator The SD indicator has the following states OFF The SD card is not inserted ON The SD card is inserted 4 SD card slot It places the SD card Note When you install the SD card ensure that the SD card is not in the write protection state and then insert the SD card in the SD card slot When you remove the SD card ensure that the SD...

Page 10: ...cket 1 3 1 The Multi connector Cable Figure 1 2 the multi connector cable of the thermal imaging integrated network camera For details of the multi connector combination cable please refer to Table 1 2 Figure 1 2 Multi connector combination cable 1 2 3 4 5 6 Table 1 2 Multi connector combination cable ID Core of Cable Functions Connection 1 Orange Alarm out com 1 Connect to the alarm output device...

Page 11: ...nnect to the pan tilt White RS485RS 3 Audio input port cable input Inputs the audio signal and receives the analog audio signals from the sound pick up device 4 Network interface Connects to the standard Ethernet cable 5 Audio output Connects to the external audio device such as the voice box 6 DC12V AC 24V Power interface connects to the 12 V DC AC 24V power supply ...

Page 12: ...ket Figure 1 3 Integrated Cable Management bracket Port Table 1 3 Integrated Cable Management Bracket Port Port Name Description Remark COM OUT 1 Alarm out com 1 ALARM OUT1 Alarm out 1 COM IN 1 Alarm in 1 com ALARM IN1 Alarm in 1 AUDIO IN input port cable input Applied for audio devices AUDIO GND Audio port GND AUDIO OUT Audio output ...

Page 13: ...ed lens for 8 15 25 35 50 mm focal distance optional Supporting 17 pseudo color modes such as black hot white hot rainbow iron bow and so on Supporting the DVE image enhancement Supporting noise reduction and mirroring Supporting three coding algorithms that is H 265 H 264 and MJPEG it is high compatibility In the heat setting temperature measuring points in the image or temperature area temperatu...

Page 14: ...ent structure facilitating installation and adjustment DC 12 V 2A AC24V PoE 1 5 Packing List Unpack and check the appearance of product for no obvious damage and confirm the item list for Table 1 4 is consistent Table 1 4 Packing List Item Quantity Remark Thermal camera 1 User manual 1 Installation location label 1 Network interface protect cover 1 Plastic anchor 3 4 Self tapping screw 3 4 Allen K...

Page 15: ...Network Camera User Manual Device Dimensions Issue V1 1 2022 05 21 13 2 Device Dimensions The different brackets of device are having different dimensions please refer to actual product Figure 2 1 The ABracket Dimensions unit mm ...

Page 16: ...Device Dimensions Thermal Imaging Integrated Network Camera User Manual 14 Issue V1 1 2022 05 21 Figure 2 2 The B Bracket with Junction box Dimensions unit mm Figure 2 3 The B Bracket Dimensions unit mm ...

Page 17: ...Thermal Imaging Integrated Network Camera User Manual Device Dimensions Issue V1 1 2022 05 21 15 ...

Page 18: ...ncluded and supplied parts are shown in Table 3 1 Table 3 1 Installation tools Tools Appearance Phillips screwdriver Not included Claw hammer Included Hammer drill Not included Spirit level Not included T15 ring spanner Included Stainless hexagon socket head cap bolt Included Self tapping screw Included Inflatable colloidal particle Included ...

Page 19: ...t least three times of the total weight of the support and the camera The different brackets have different installation methods please choose the correspond method according to the purchased product 3 2 1 Installing A Bracket Step 1 Remove the installation location label delivered with the camera Stick it on the ceiling or the wall as shown in Figure 3 8 NOTE If you choose the back leading mode p...

Page 20: ...3 Fix the installation base on the wall as shown in Figure 3 9 Figure 3 2 Fixing base Step 4 Hang the integrated camera into the base along the guide slots and rotate it to a certain angle for facilitate cable connection as shown in Figure 3 3 Figure 3 3 Hang the integrated camera into the base Step 5 Connect and conceal the cables for the integrated camera After wiring rotate the integrated camer...

Page 21: ...V1 1 2022 05 21 19 Figure 3 4 Align with the base Step 6 Fix the integrated camera to the installation base as shown in Figure 3 13 Figure 3 5 Fix the integrated camera to the installation base Step 7 Put the screws into the holes and focus by manual as shown in Figure 3 10 ...

Page 22: ...nd then fix the screws Figure 3 7 Adjust the surveillance angle 1 Loosen the screws 1 and adjust the part 1 along the arrow direction The adjustment angle is 360 degrees 1 Loosen the screws 2 and adjust the part 2 along the arrow direction The adjustment angle is 90 degrees 1 Loosen the screws 3 and adjust the part 3 along the arrow direction The adjustment angle is 360 degrees Screws 1 Screws 2 S...

Page 23: ...Step 2 Drive the plastic anchors into the holes as shown in Figure 3 8 NOTE If you choose the back leading mode drill a leading out hole on the ceiling or the wall as shown in the area highlighted in red in Figure 3 1 This manual uses the back leading mode as an example If you choose the side leading mode lead the multi connector combination cable from the side notch on the bottom of the camera Fi...

Page 24: ...en the screw 1 and screw 2 adjust the surveillance angle as shown in Figure 3 11 Step 5 Insert the focusing screw into the screw hole and focus along the direction of arrows as shown in Figure 3 10 Figure 3 10 Focus with focusing screws Focusing screws x2 Step 6 After adjusting angle fix screw 2 and screw 1 in turn to finish installation as shown in Figure 3 11 ...

Page 25: ...ith Junction Box Step 1 Take out the installation location label from the package stick it on the ceiling or the wall According to the location hole positions shown in the installation location label punch four location holes on the ceiling or the wall Step 2 Drive the plastic anchors into the holes fix the junction box by self tapping screws as shown in Figure 3 8 ...

Page 26: ...anual 24 Issue V1 1 2022 05 21 Figure 3 12 Fixing the junction box Step 3 Wiring of junction box Align the holes in bracket with the box and fix the camera to the box with self tapping screws as shown in Figure 3 13 Figure 3 13 Fix the camera to the junction box ...

Page 27: ...angle as shown in Figure 3 14 Figure 3 14 Adjust the surveillance angle Step 5 As for focusing the lens please refer to Figure 3 10 Step 6 After adjusting angle fix screw 2 and screw 1 in turn to finish installation There are three pipe thread interface in the junction box one of which needs to be used with Grand head so our company provides two plugs Figure 3 15 Installing plug End ...

Page 28: ...ystem Step 1 Open the Internet Explorer enter the IP address of IP camera default value 192 168 0 121 in the address box and press Enter The login page is displayed as shown in Figure 4 1 Figure 4 1 Login page Step 2 Input the user name and password The default name is admin The default password is admin For system security please change your password after your first login Select the language you...

Page 29: ...ut can be performed by PC The main page layout shown in Figure 4 2 For more details please refer to Table 4 1 Figure 4 2 Main page layout Table 4 1 Functions on the main page No Function Description 1 Live video Real time videos are played in this area You can also set sensor parameters 2 Playback You can query the playback videos in this area The playback can only be viewed when there is video in...

Page 30: ...o set sensor setting 12 Snapshot Click for snapshot 13 Local record Click the icon it will record video and save 14 Intelligent analysis Click to start intelligent analysis action track will appear Select stream 2 to view it will show target information and video stream draw line 1 When the device generates an alarm the alarm icon is displayed You can click to view the alarm information When the d...

Page 31: ...amera User Manual Quick Configuration Issue V1 1 2022 05 21 29 Figure 4 3 The icon The lowest temperature of the full screen The highest temperature of the full screen The lowest temperature of the area The highest temperature of the area ...

Page 32: ...erying mode year month day The data can be viewed directly or downloaded them The statistic can be showed by line chart histogram list End 4 3 Changing the Password Description You can click to change the current login password Procedure Step 1 Click in the upper right corner of the main page The Change Password dialog box is displayed as shown in Figure 4 5 ...

Page 33: ...ssword success is displayed the password is successfully changed If the password fails to be changed the cause is displayed For example the new password length couldn t be less than eight Step 4 Click OK The login page is displayed End 4 4 Browsing Video User can browse the real time video in the web management system Preparation In order to view live video normally the following steps are perform...

Page 34: ...lorer choose Tool Internet Options Security Customer level and and set Download unsigned ActiveX control and initialize and script ActiveX controls not marked as safe for scripting under ActiveX controls and plug ins to Enable as shown in Figure 4 7 Figure 4 7 Configuring ActiveX control and plug ins Step 3 Download and install the player control as prompted ...

Page 35: ...Step 2 Click the message download and install the plugin following the prompts Step 3 During installing user should close the browser Step 4 Reopen the browser after installation Step 5 Input the IP address to login End 4 5 Setting Local Network Parameters Description Local network parameters include IP protocol IP address Subnet mask Default gateway Dynamic Host Configuration Protocol DHCP Prefer...

Page 36: ...ng IP Protocol IPv4 is the Internet Protocol which adopts a 32 bit address Setting method Select a value from the drop down list box Default value IPv4 DHCP The device automatically obtains the IP address from the DHCP server Setting method Click the option button NOTE To query the current IP address of the device you must query it on the platform based on the device name DHCP IP IP address that t...

Page 37: ...68 0 1 Alternate DNS Server IP address of a domain server If the preferred DNS server is faulty the device uses the alternate DNS server to resolve domain names Setting method Enter a value manually Default value 192 168 0 2 MTU Set the maximum value of network transmission data packets Setting method Enter a value manually NOTE The MTU value is range from 1280 to 1500 the default value is 1500 Pl...

Page 38: ...amera User Manual 36 Issue V1 1 2022 05 21 If you set only the Subnet Mask Default Gateway Preferred DNS Server and Alternate DNS Server parameters you do not need to log in to the system again You can click Reset to set the parameters again if required End ...

Page 39: ...emperature Parameters Temperature parameters include temperature unit ambient temperature cavity temperature correctional coefficient area temperature display mode and so on Operation Procedure Step 1 Choose Configuration Thermal Temperature Parameters The Temperature Parameters page is displayed as shown in Figure 5 1 ...

Page 40: ...nual 38 Issue V1 1 2022 05 21 Figure 5 1 Temperature Parameters interface Step 2 Set the parameters according to Table 5 1 Table 5 1 Temperature parameters Parameter Description Setting Open Temperature Measure Enable to open temperature measure Setting method Enable ...

Page 41: ...e and actual temperature For example 1 The measured object temperature is 30 and actual temperature is 37 so the correction coefficient should be 7 2 The measured object temperature is 37 and actual temperature is 30 so the correction coefficient should be 7 Setting method Enter a value manually Default value 0 00 Area ID Display Mode Choose the area ID display mode Area ID or Area name Setting me...

Page 42: ...ult value Disable Area Alarm Interval 1 1800s N A Setting method Enter a value manually ranges from 1 to 1800 Default value 10 Area Alarm Delay 0 10Sec When it happens alarm it will delay for the setting time The default value is 0 Setting method Enter a value manually ranges from 1 to 10 Default value 0 Temperature range It depends the device different devices have different modes there are two r...

Page 43: ...Select a value from the drop down list box Figure 5 2 Advanced interface Table 5 2 Advance parameters Parameter Description Setting Dimming Mode There are auto and manual modes It will show on temperature item Setting method Select a value from the drop down list box Default value Auto Greater Prominent Enable that the image will show the setting color if the temperature is higher than set value S...

Page 44: ...how the setting color if the temperature is lower than set value Setting method Enter a value manually Choose one color to show Raw Data Upload Interval F S Interval of Upload the raw data Setting method Select a value from the drop down list box Default value 1 Mix Stream Mode This function is used for thermal and visible lighting image to mix Default value Close End 5 2 Ambient temperature Set t...

Page 45: ...nt Temperature Environment temperature of camera Setting method Enter the temperature of ambient Default value 25 Adaptation environment temperature Set the ambient temperature click Apply click Refresh the camera will get the value automatically End 5 3 Temperature Area Operation Procedure Step 1 Choose Configuration Thermal Temperature Area The Temperature Area page is displayed as shown in Figu...

Page 46: ...mperature area and alarm configuration Step 2 Set the parameters according to Table 5 4 Table 5 4 Temperature area and alarm configuration Parameter Description Setting Channel N A Setting method Select a value from the drop down list box Default value 1 Measure Mode Set at temperature parameter interface N A ...

Page 47: ...temperature value is more than the set value it will generate the alarm It need to set the alarm schedule Setting method Select a value from the drop down list box Default value Threshold alarm Warning Value Camera will trigger warning alarm when the object temperature reaches the warning value Setting method Enter a value manually Default value 48 Alarm Value Camera will alarm when the object tem...

Page 48: ...he emission rate list refers to 0B Common Emission Rate Setting method Enter a value manually Default value 0 95 Distance M The distance between camera and target Setting method Enter a value manually Default value 15 Enter actual distance when the distance between camera and target is less than 15m Enter 15 when the distance between camera and target is great than or equal to 15m Alarm Enable or ...

Page 49: ...arning signal is generated the one with the largest difference between the N areas and the average temperature is the alarm area flashing b If A B AA a temperature difference alarm signal is generated the one with the largest difference between the N areas and the average temperature is the alarm area flashing c If the warning and alarm conditions are met at the same time the alarm signal will be ...

Page 50: ...a temperature area 1 Select an area ID 2 Click the temperature area and right click 3 Click Apply the message Apply success pops up the temperature area is deleted successfully Step 4 Click Apply The message Apply success is displayed the system saves the settings End 5 4 Shield Area Shield area is meaning that the camera will not to detect the temperature of that area Operation Procedure Step 1 C...

Page 51: ...ea Step 3 Enable Show Shield Area then the setting shield will show on live video Step 4 Left click to select polygon area right click to save Step 5 Click Clear to clear the shield area End 5 5 Schedule Linkage Operation Procedure Step 1 Choose Configuration Thermal Schedule Linkage The Schedule Linkage page is displayed as shown in Figure 5 7 ...

Page 52: ... shown in Figure 5 7 Method 2 Hold down the left mouse button drag and release mouse to select the alarm time within 0 00 24 00 from Sunday to Saturday NOTE When you select time by dragging the cursor the cursor cannot be moved out of the time area Otherwise no time can be selected Method 3 Click in the alarm time page to select the whole day or whole week Deleting alarm time Click again or invers...

Page 53: ...vironment or scenario change is bad point You can delete the bad point by bad point check function Procedure Step 1 Choose Configuration Thermal Bad Point Check The Bad Point Check page is displayed as shown in Figure 5 8 Figure 5 8 Bad Point Check Bad Point 1 Bad Point 2 Step 2 Click the white point at image click Apply to recover the bad point as shown in Figure 5 9 ...

Page 54: ...Integrated Network Camera User Manual 52 Issue V1 1 2022 05 21 Figure 5 9 Recover bad point Step 3 Click Reset to return the previous settings Step 4 Click Apply The message Apply success is displayed the system saves the settings End ...

Page 55: ... shown in Figure 6 1 Figure 6 1 Sensor configuration Table 6 1 Parameters of right click parameters Description Full screen Click to display live video full screen Sensor Enter to adjust sensor configuration Zoom in zoom out Click to zoom in or zoom out the image and the middle mouse button is used to quickly zoom image Turn on the mouse to measure the temperature Turn on the temperature of mouse ...

Page 56: ...rated Network Camera User Manual 54 Issue V1 1 2022 05 21 Figure 6 2 Thermal channel sensor setting Step 2 Choose Sensor The Sensor Configuration dialog box is displayed as shown in Figure 6 3 End 6 2 Mode Figure 6 3 shows the Mode interface ...

Page 57: ...ration Procedure Step 1 Click in the lower left corner of Sensor Setting and choose Debug Mode Step 2 Choose switch mode form drop down list Step 3 Set the Start Time Step 4 Set the End Time Step 5 Click Save the message Save succeed is displayed the system saves the settings End 6 3 Images Figure 6 4 shows the Image interface ...

Page 58: ...alue increases the image becomes brighter It ranges from 0 to 100 Contrast It indicates the contrast between the bright part and the dark part of an image As the value increases the contrast increases It ranges from 0 to 100 Sharpness it indicates the contrast between definition and edge sharpness The higher value the higher definition and greater distortion It ranges from 0 to 100 Step 3 Click Sa...

Page 59: ... corner of Sensor Setting and choose scene Step 2 Choose mirror mode from drop list Step 3 Click Save the message Save succeed is displayed the system saves the settings NOTE Mirror providing the selection of image pixel locations Normal the image is not flipped Horizontal the image is flipped left and right Vertical the image is flipped up and down End ...

Page 60: ... 4 Click Save the message Save succeed is displayed the system saves the settings NOTE The temperatures of the temperature fields detected by the thermal imaging camera are separately mapped to values ranging from 0 to 255 by the algorithm In the black white display mode this range is converted to the gray scale tones For example 0 indicates completely black and 255 indicates completely white The ...

Page 61: ...er object or black hot a hotter object is displayed darker than a colder object The difference between two modes lies in that the temperatures corresponding to the darker one and the lighter one is reversed Other modes include rainbow ironbow HSV autumn bone and so on 6 6 FFC Control Figure 6 7 shows the FFC Control interface Figure 6 7 FFC control interface ...

Page 62: ...ems The FFC is especially important when the temperature of the camera changes For example after the camera is powered on or the ambient temperature is changed you should immediately perform the FFC Auto In the Automatic FFC mode the camera performs FFC whenever its temperature changes by a specified amount or at the end of a specified period of time whichever comes first When this mode is selecte...

Page 63: ...lect by dragging the slider Default value 5 Tempr interval In the automatic FFC mode the tempr interval value ranges from 5 to 25 5 degree centigrade When the time reach to setting value the camera does background adjust operation automatically How to set Select by dragging the slider Default value 5 Shutter adjust Click the icon and the camera performs the action Manually Background adjust Click ...

Page 64: ...face Table 6 3 lists the Noise reduction parameters Table 6 3 Parameters on the Noise reduction interface Parameter Description Setting 2DNR Decrease the image noise How to set Select from the drop down list box Default value Close 3DNR Decrease the image noise How to set Select from the drop down list box Default value Close End ...

Page 65: ...ows the Enhance image interface Figure 6 9 Enhance image interface Step 1 Click in the lower left corner of Sensor Setting and choose Enhance Image Step 2 Check Defog then drag the slider to set It ranges from 0 100 the default value is 50 Step 3 Click Save the message Save success is displayed the system saves the settings End ...

Page 66: ...ateway setting of the camera PTZ or high speed dome is out of control The protocol bit rate or address setting of the PTZ is incorrect Modify the address of the PTZ on the web The signal cable is unconnected or not connected correctly Check the signal strength and reconnect the signal cable The measured temperature is not accurate The device is just powered on and the temperature of the cavity is ...

Page 67: ...ps are as follows taking IE9 as an example Open the Internet Explorer Select Tools Internet Options On the General tab select Delete under Browsing history The Delete Browsing History dialog box appears Select all check boxes Click Delete Relogin the web page of the camera Upgrade failed No network cable is connected The network setting is incorrect Ensure the upgrade network is connected Check wh...

Page 68: ...emaining 20 The emission rate is the ratio of the energy emitted by an object at a specific temperature to that emitted by an ideal radiator at the same temperature The range of emission rate value is 0 0 to 1 0 generally Materials Temperature Emissivity Gold High purity 227 440 0 02 Aluminum foil 27 81 0 04 Aluminum sheet 27 81 0 18 Aluminum used for families flat 23 73 0 01 Aluminum plate 98 3 p...

Page 69: ... iron sheet Light 28 82 0 23 Brass High polish 247 476 0 03 Brass Tough rolled polished metal wire 21 70 0 04 Tinned Iron Light 0 13 Iron plate Rust eaten 20 68 0 69 Rolled steel sheet 21 71 0 66 Ferric oxide 100 212 0 74 Wrought iron 21 70 0 94 Fused iron 1299 1399 3270 2550 0 29 Copper Polished 21 117 70 242 0 02 Copper Polished not reflected 22 72 0 07 Copper Heavy oxide Board 25 77 0 78 Enamel...

Page 70: ... Unglazed rough 1000 1832 0 8 Carbon T carbon 0 9 ash 127 260 0 81 Concrete 0 94 Glass Glossy 22 72 0 94 Granite Surfaced 21 70 0 85 Ice 0 32 0 97 Marble I Polished grey 22 72 0 93 Asbestos board 23 74 0 96 Asbestos paper 38 100 0 93 371 700 0 95 Asphalt Paving the road 4 39 0 97 Paper Black tar 0 93 Paper White 0 95 Plastic White 0 91 101 300 0496 02 ...

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