Sunco MiVoice Business 6900, Quick Reference Manual

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MiVoice Business 6900 Guide
6
Calling & Programming
BASIC CALL HANDLING
MAKING A CALL
1. Lift the handset or press the speaker/headset
key for handsfree.
2. At the dial tone, dial 9 and then enter the
number you wish to call.
Note: For an emergency call, you do not need to
grab a line, just dial 911. Dialing 9911 will also
work.
ENDING A CALL
Place the handset on its cradle, press the End Call
softkey, or press the Goodbye key.
REDIALING A NUMBER
Press the Redial hard key once to access the
Outgoing calls list in the Call History application or
press the Redial hard key twice to redial the most
recently dialed number.
ANSWERING THE INCOMING CALL
•
Lift the handset for handset operation.
•
For speakerphone operation, press the
Speaker/Headset key.
•
For headset operation, press the
Speaker/Headset key or the answer button on
your headset.
PLACING A CALL ON HOLD
To place a call on hold (while on an active call):
1. Press the hold key. Your applicable line key
flashes the hold icon indicating the call is on
hold.
2. To retrieve a call on hold, press the flashing
line key.
MUTING THE MICROPHONE
Press the mute key to mute the microphone on the
handset, headset, or speakerphone. When you use
the mute key on your phone, you cannot be heard
on an active call or on a conference.
Press the key while on an active call to mute the
microphone for your handset, headset, or speaker.
Press the key again to unmute the audio.
TRANSFERRING A CALL
1. Ensure you are on active call with the party you
wish to transfer.
2. Press the Transfer softkey. The active call is
placed on hold.
3.
Enter the transfer recipient’s ten-digit number or
extension.
4. Press the Transfer softkey or hang up the
handset to complete an unattended call
transfer OR Wait for an answer, consult, and
then press the Transfer softkey or hang up the
handset to complete an
attended transfer .
CREATING A MULTI-PARTY CONFERENCE CALL
1. Ensure you are on active call with one of the
parties with whom you wish to create a
conference.
2. Press the Add User softkey. The active call is
placed on hold.
3.
Enter the conference target’s number.
4. Wait for an answer, consult, and then press the
Join Calls softkey to create the three-way
conference call.
5. Repeat steps 2 to 4 to add an additional party to
the conference.
HOW TO ENABLE CALL FORWARDING
1. Press the Settings hard key.
2. Select Call Forward.
3. Navigate to the Call Forward setting desired (Ex:
Always, Busy Internal, Busy External, No
Answer Internal, No Answer External).
4. Next to the desired call forward setting, input the
extension or telephone number where you
would like incoming calls forwarded.
5. To enable the desired call forward setting, select
the box next to the entered telephone number to
indicate a checkmark.
6. Save your changes.
7. Call forwarding is now enabled.
HOW TO CHANGE YOUR RINGTONE
1. Press the Settings hard key.
2. Select Audio.
3. Select Ring Tones.
4. Navigate to the desired ring tone and select
save for either your internal or external ring.