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Sunco is your Trusted Telecom Systems Integrator   

Making business communication 

easier 

for you 

 

 

 
 
 

 

 

From modest beginnings as a home-based, 
family-run business, Sunco has grown over 
the past 20 years into the trusted 
telecommunications partner for over 1,600 
businesses across Canada. We are a proud, 
Canadian company with the love of 
business communication at the very core of 
what we do. 

  
Our team lives, breathes and works with these 
technologies on a daily basis, and understands 
how complex they can be. 

That’s why we’re 

committed to making business communication 
 

easier 

for your organization. How do we do 

this?  By being an 

Integrator

. We fit all the 

pieces of your voice/data systems together into 
a unified whole - giving you superior design, 
support and management all through one point 
of contact. This strategy ensures you get the 
technology and services your business needs, 
delivered in a way that is coordinated, 
convenient and just 

easier

.   

  
No more confusing network service contracts, 
overseas call centres, long wait times and 
impersonal service

.  

We promise honest advice 

and personal support delivered in a way that 
reflects our core values: 
  

 

We Embrace Change 

 

We Do What It Takes 

 

We are Accountable to the Outcome 

 

We do the Right Thing 

 

We Bring Out the Best in Each Other 

  
The Sunco team is ready to help.   Leverage 
our Integrator strategy to help make business 
communication 

easier 

for your 

organization.  Optimize your time to focus on 
what matters most 

growing 

your business.

 

 

Need to reach us? We're 
ready to help! 

 

Service:

  To enter a service call, please 

email 

[email protected]

 and a ticket will be 

auto-generated in our system. 

Client Portal:

  To receive log-in credentials for 

our self-service payment and service portal, 
please call Tammy Klemmer at (780) 809-1786 
or 1 (888) 782-9357 

After-hours Emergency Service:  

To reach 

our after-hours on-call technician, please call 
(780) 809-1786 or 1 (888) 782-9357 and leave 
a message. 

Accounting:

  For questions regarding 

invoicing, please call Tammy Klemmer at  
(780) 809-1786 or 

[email protected]

  

 

Summary of Contents for MiVoice Business 6900

Page 1: ...MiVoice Business 6900 Quick Reference Guide...

Page 2: ...unco Communications 1 HOW TO PLACE A SERVICE TICKET 1 Guide for Buttons 2 MITEL 6940 2 MITEL 6930 3 MITEL 6920 4 BUTTON DESCRIPTIONS 5 Calling Programming 6 BASIC CALL HANDLING 6 ADVANCED CALL HANDLIN...

Page 3: ...nvenient and just easier No more confusing network service contracts overseas call centres long wait times and impersonal service We promise honest advice and personal support delivered in a way that...

Page 4: ...dset 2 Speaker 3 Message Waiting Indicator 4 Contacts Key 5 Call History Key 6 Voicemail Key 7 Settings Key 8 Volume Control 9 Dialpad 10 Goodbye Key 11 Redial Key 12 Hold Key 13 Mute Key 14 Speaker H...

Page 5: ...e Waiting Indicator 4 Contacts Key 5 Call History Key 6 Voicemail Key 7 Settings Key 8 Volume Control 9 Dialpad 10 Goodbye Key 11 Redial Key 12 Hold Key 13 Mute Key 14 Speaker Headset Key 15 Navigatio...

Page 6: ...Message Waiting Indicator 4 Contacts Key 5 Call History Key 6 Voicemail Key 7 Settings Key 8 Volume Control 9 Dialpad 10 Goodbye Key 11 Redial Key 12 Hold Key 13 Mute Key 14 Speaker Headset Key 15 Nav...

Page 7: ...g your ringtone Volume controls Adjusts the volume for the ringer handset headset and speakerphone Goodbye Ends an active call The goodbye key also exits any active function that the user is in Redial...

Page 8: ...again to unmute the audio TRANSFERRING A CALL 1 Ensure you are on active call with the party you wish to transfer 2 Press the Transfer softkey The active call is placed on hold 3 Enter the transfer re...

Page 9: ...yed 2 In the Label Name field label the key using the pop up keyboard with the desired name of the speed dial 3 Navigate to the Number field and enter the number using the Dialpad keys 4 Press the Sav...

Page 10: ...one The IP Phone attempts to pair the mobile phone and if successful automatically attempts to connect to the mobile phone 5 Press OK to acknowledge the successful connection The connected mobile phon...

Page 11: ...9...

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