This Sunbeam product is covered by a 12 month replacement
or repair warranty, which is in addition to your rights under
the Australian Consumer Law (if your product was purchased
in Australia) or New Zealand Consumer Guarantees Act
(if your product was purchased in New Zealand).
12 Month Warranty
Should you experience any difficulties with
your product during the warranty period, please
contact our customer service line for advice on
1300 881 861 in Australia, or 0800 786 232
in New Zealand.
Alternatively, you can send a written claim to
Sunbeam to:
Australia
Units 5 & 6, 13 Lord Street
Botany NSW 2019 Australia
New Zealand
Level 6, Building 5, Central Park
660-670 Great South Road
Greenlane, Auckland
Upon receipt of your claim, Sunbeam will seek
to resolve your difficulties or, if the product
is defective, advise you on how to obtain a
replacement or refund.
To assist us in managing warranty claims, we
recommend you register your product as soon
as practicable after purchase by creating a
MySunbeam account on our website and send
a copy of your original receipt to Sunbeam.
In order to make a claim under our warranty,
you must have the original proof of purchase
documentation for the product and present it
when requested .
Should your product develop any defect within
12 months of purchase because of faulty
materials or workmanship, we will replace or
repair it, at our discretion, free of charge.
A product presented for repair may be replaced
by a refurbished product of the same type
rather than being repaired. Refurbished parts
may be used to repair the product.
Our replacement or repair warranty only applies
where a defect arises as a result of faulty
material or workmanship during the warranty
period. Your warranty does not cover misuse or
negligent handling (including damage caused
by failing to use the product in accordance with
this instruction booklet), accidental damage, or
normal wear and tear.
Your warranty does not:
• cover freight or any other costs incurred
in making a claim, consumable items,
accessories that by their nature and limited
lifespan require periodic renewal (such as
filters and seals) or any consequential loss
or damage; or
• cover damage caused by:
- power surges, power dips, voltage supply
problems, or use of the product on incorrect
voltage;
- servicing or modification of the product other
than by Sunbeam or an authorised Sunbeam
service centre;
- use of the product with other accessories,
attachments, product supplies, parts or
devices that do not conform to Sunbeam
specifications; or
- exposure of the product to abnormally
corrosive conditions; or
• extend beyond 3 months if the product is
used in commercial, industrial, educational
or rental applications.
The benefits given to you by our warranty are in
addition to other rights and remedies under law in
relation to the product.
In Australia our goods come with guarantees that
cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund
for a major failure and for compensation for any
other foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Our goods also come with guarantees that cannot
be excluded under the New Zealand Consumer
Guarantees Act.
If your warranty claim is not accepted, we
will inform you and if requested to do so by
you, repair the product provided you pay the
usual charges for such repair. You will also be
responsible for all freight and other costs.
Should your product require repair or service
after the warranty period, contact your nearest
Sunbeam service centre. For a complete list
of Sunbeam’s service centres, visit our website
or call our customer service line for advice on
1300 881 861 in Australia,
or 0800 786 232 in New Zealand.
