19
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Coffee runs down the side of
Group handle is not attached correctly, Ensure the handle is firmly positioned
the group handle.
or has not been tightened sufficiently. onto the group head. See the "Coffee
Making Guide".
Edge of filter insert is not free
Clean around the top edge of the
of coffee granules.
filter and wipe the group head clean
of coffee.
The group head is dirty.
Wipe group head with a
damp cloth.
The group head is defective.
Contact a Sunbeam Service Centre.
Group head rubber seal is damaged, Contact a Sunbeam Service Centre.
or worn.
No coffee runs through.
No water in the water reservoir.
Fill reservoir with water.
Water reservoir not correctly
Press firmly down on the water reservoir
assembled.
to ensure it is correctly positioned.
Filter may be blocked.
See the "Descaling" section.
The filter is blocked, the coffee
Empty out the filter and rinse under
grounds are too fine or tamped
water to clean. Wipe the group head
down too hard.
with a cloth. Repack the filter and tamp
down coffee lightly.
Coffee pours out in drops.
Coffee grounds are too fine or are too Ensure you are using an evenly ground
compacted.
coffee and do not compact the grounds
so firmly.
Machine blocked by scale build up.
See the "Descaling" section.
Espresso does not have any
Coffee is old or dry.
Use fresh coffee and once you open the
Crema.
coffee be sure to store it in an airtight
container.
Coffee not compacted firmly enough. Compact coffee grounds more
firmly.
Coffee too coarse.
Grind the coffee to a finer texture or
change brands of espresso coffee to a
finer grind.
Troubleshooting Guide
