10
11
LIMITED ONE-yEAR WARRANTy
Star Elite Inc. hereby warrants that for a period of (1) one year from the date of purchase,
this product will be free from defects in material and workmanship. At its sole discretion,
Star Elite Inc. will either repair or replace the product found to be defective, or issue a refund
on the product during the warranty period.
The warranty is only valid for the original retail purchaser from the date of initial retail purchase
and is not transferable. Keep the original sales receipt, as proof of purchase is required to
obtain warranty validation. Retail stores selling this product do not have the right to alter,
modify, or in any way revise the terms and conditions of the warranty.
EXCLUSIONS:
The warranty does not apply to routine maintenance components such as
cloths, cleaning pads, carpet gliders or filters, if applicable. The warranty does not cover normal
wear of parts or damage resulting from any of the following: negligent use of the product, use
of improper voltage or current, improper routine maintenance, use contrary to the operating
instructions, disassembly, repair, or alteration by anyone other than qualified Star Elite Inc.
personnel. Also, the warranty does not cover use for rental or commercial services or Acts of
God such as fire, floods, hurricanes, or tornadoes.
Star Elite Inc. shall not be liable for any incidental or consequential damages caused by the
breach of any express or implied warranty. Apart from the extent prohibited by applicable law,
any implied warranty of merchantability or fitness for a particular purpose is limited in time
to the duration of the warranty. Some states, provinces or jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages, or limitations on how long
an implied warranty lasts, and therefore, the above exclusions or limitations may not apply
to you. The warranty covers specific legal rights which may vary by state, province and/or
jurisdiction.
hOW TO OBTAIN WARRANTy SERVICE:
You must contact Customer Service at our
toll-free number: 1-866-261-8201. A Customer Service Representative will attempt to resolve
warranty issues over the phone. If the Customer Service Representative is unable to resolve the
problem, you will be provided with a case number and asked to return the product to Star Elite
Inc. Attach a tag to the product that includes: your name, address, daytime contact telephone
number, case number, and description of the problem. Also, include a copy of the original sales
receipt. Carefully package the tagged product with the sales receipt, and send it (with shipping
and insurance prepaid) to Star Elite Inc.’s address. Star Elite Inc. shall bear no responsibility or
liability for the returned product while in transit to Star Elite Inc.’s Customer Service Center.
Star Elite Inc., 1175 Place Du Frere Andre, Montreal, Canada H3B 3X9
