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**ADIC / Sun Confidential** 

Sun_StorEdge_L7_Decision_Tree_Rev01_ 

 

Sun StorEdge L7 Decision Tree 

 
 

 
 

 

 

1.0  LCD Blank 

A blank LCD indicates a hardware problem with the LCD, cabling problems within the StorEdge L7 or power 

supply problems. 

 

DP1:

 Check the green Power  LED on the front panel of the StorEdge L7 to see if it is illuminated.  Refer to 

Sun StorEdge L7 User’s Guide -> Introduction -> Switches and Indicators -> Front Panel for the location of 

green Power LED. 

R1: 

Green Power LED is not illuminated. 

DP2:

 Check to see if the autoloader fan is spinning. 

 

 

R2:

 Fan is not spinning. 

 

 

 

DP3:

 Check the AC power cord for proper connection. 

 

 

 

 

R3:

 AC power cord is properly connected. 

A3:

 Press the POWER button on the front panel of the StorEdge L7. 

DP4:

 Check to see if the LCD is still blank. 

 

R4:

 LCD is still blank. 

 

 

DP5:

 Try a different AC power cord. 

 

 

 

R5:

 Second cord works. 

 

 

 

A5:

 Replace the failing power cord. 

 

 

 

R5:

 Second cord does not work. 

 

 

 

R5:

 Replace the autoloader. 

 

R4:

 LCD is no longer blank. 

 

A4:

 Continue normal autoloader operation. 

 

 

 

 

R3:

 AC power cord is not properly connected. 

 

 

 

 

A3:

 Reseat the AC power cord. 

 

 

 

 

A3:

 Press the POWER button on the front panel of the StorEdge L7. 

 

 

R2:

 Fan is spinning. 

 

 

A2:

 Replace the autoloader. 

 

R1: 

Green Power LED is illuminated. 

A1: 

Replace the autoloader. 

Legend: 
 
DP = Decision Point 
R= Response 
A= Action

 

 

Summary of Contents for StorEdge L7

Page 1: ...cal sequence of events to troubleshoot a Sun StorEdge L7 autoloader based upon the error message displayed on the LCD Since there are no Field Replaceable Unit FRU items available for servicing a StorEdge L7 autoloader failure to successfully clear the error message after performing the steps outlined in this decision tree will result in autoloader replacement ...

Page 2: ...2 Fan is not spinning DP3 Check the AC power cord for proper connection R3 AC power cord is properly connected A3 Press the POWER button on the front panel of the StorEdge L7 DP4 Check to see if the LCD is still blank R4 LCD is still blank DP5 Try a different AC power cord R5 Second cord works A5 Replace the failing power cord R5 Second cord does not work R5 Replace the autoloader R4 LCD is no lon...

Page 3: ...r power R1 Error message is still present A1 Replace the autoloader R1 Error message no longer present A1 Continue normal autoloader operation 4 0 CPU TX ERR This error message indicates the motion CPU is not ready to transmit Troubleshooting should begin with cycling power to the autoloader Note When powering off the autoloader the POWER button on the front panel of the autoloader must be pressed...

Page 4: ...till present A1 Replace the autoloader R1 Error message no longer present A1 Continue normal autoloader operation 8 0 CAM LIMIT This error message indicates a cam limit has been reached without tripping a sensor Troubleshooting should begin with cycling power to the autoloader Note When powering off the autoloader the POWER button on the front panel of the autoloader must be pressed and held for 2...

Page 5: ... all tape slot sensors A1 Replace all tapes A1 Power up the autoloader and retry the autoloader move operation DP2 Check to see if the error message is still present R2 Error message is still present A2 Replace the autoloader R2 Error message no longer present A2 Continue normal autoloader operation 11 0 dEST FULL This error message indicates the autoloader attempted to place a tape to a selectabl...

Page 6: ... longer present A2 Continue normal autoloader operation R1 Error message no longer present A1 Continue normal autoloader operation 13 0 FRONT TAPE This error message indicates the autoloader s front tape sensor was not tripped during a tape move operation The autoloaders front and rear tape sensors are used to detect tape location during a tape move operation and to confirm the tape has cleared th...

Page 7: ...nger present A2 Continue normal autoloader operation R1 Error message no longer present A1 Continue normal autoloader operation 15 0 FRONT SLOT This error message indicates a front slot sensor was not tripped after a tape move to a front storage slot A defective front slot sensor can cause this error Troubleshooting should begin with retrying the move operation to the same front slot An obstructed...

Page 8: ...erent tape R3 Error message still present A3 Replace the autoloader R3 Error message no longer present A3 Replace the defective tape and continue normal autoloader operation R2 Error message no longer present R2 Continue normal autoloader operation R1 Error message no longer present A1 Continue normal autoloader operation 17 0 PCKR EMPTY This error message indicates the autoloader attempted to per...

Page 9: ...e drive eject operation R1 Error message is still present A1 Cycle power to the autoloader A1 Retry the drive eject operation DP2 Check to see if the error message is still present after retrying the drive eject operation R2 Error message still present A2 Replace the autoloader R2 Error message no longer present R2 Continue normal autoloader operation R1 Error message no longer present A1 Continue...

Page 10: ...ve eject operation DP3 Check to see if the drive eject operation was successful R3 Drive eject successful A3 Power down autoloader A3 Reconnect SCSI cable A3 Power up autoloader and continue normal autoloader operation R3 Drive eject not successful A3 Replace the autoloader R1 Error message no longer present A1 Continue normal autoloader operation 23 0 dRIVE PGRM This error message indicates a pro...

Page 11: ...heck to see if the error message is still present after retrying the drive eject or drive load operation R2 Error message still present A2 Replace the autoloader R2 Error message no longer present R2 Continue normal autoloader operation R1 Error message no longer present A1 Continue normal autoloader operation 25 0 CT FAILED This error message indicates a cleaning tape failed to clean a drive Trou...

Page 12: ...till present A1 Refer to the errors listed above for specific actions to perform R1 Error message no longer present A1 Continue normal autoloader operation 27 0 RObOT POST This error message indicates the robotics failed to complete its Power On Self Test POST A RObOT POST error can occur if any errors other than those listed under dRIVE POST occur during the StorEdge L7 POST Troubleshooting shoul...

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