Installation and Update: Troubleshooter
16
SMX-11M5x Series USB2.0 Camera User Guide
Figure 2-15
Driver removal confirmation
6
After the driver is uninstalled, the
SMX-11Mx Series USB2.0 Camera
will disappear
from the
Imaging Devices
section of the
Device Manager
.
Troubleshooter
If you face problems with installation and detection of the camera, use this
Troubleshooter. If you face problems that are not described below, contact Sumix
Technical Department.
Note:
Tasks and problems in this section are demonstrated in Windows XP operating system.
Camera Was Not Detected or Recognized
If after connecting the camera to your computer the system does not detect it: there is
no icon
on the Taskbar or the camera was not recognized by the system:
Try doing the following:
●
Check if the device was installed successfully: open system folder
WINDOWS\
system32\drivers
and check if there is the
SMX11MX.sys
file (normally it is located on
the
C:
hard disk). If not, run the driver installation again. Be sure that no camera is
connected during installation.
●
If the problem still persists, manually save the
SMX11MX.sys
file to the \
WIN-
DOWS\system32\drivers
folder (the
SMX11MX.sys
file is located in the
\Sumix\SMX-
11Mx USB2.0 Camera\Drivers
folder).
If the problem still persists, try one of the following:
Summary of Contents for SMX-11M5 Series
Page 1: ...SMX 11M5X 3ERIES USB2 0 Camera User Guide...
Page 6: ...Introduction 6 SMX 11M5x Series USB2 0 Camera User Guide...
Page 22: ...Installation and Update Troubleshooter 22 SMX 11M5x Series USB2 0 Camera User Guide...
Page 30: ...Getting Started 30 SMX 11M5x USB2 0 Camera User Guide...
Page 46: ...Capturing 46 SMX 11M5x Series USB2 0 Camera User Guide...
Page 55: ...Use of Accessories 55 SMX 11M5x Series USB2 0 Camera User Guide...
Page 58: ...Use of Accessories 58 SMX 11M5x Series USB2 0 Camera User Guide...
Page 60: ...Keyboard Shortcuts 60 SMX 11M5x Series USB2 0 Camera User Guide...
Page 62: ...Toolbar Overview 62 SMX 11M5x Series USB2 0 Camera User Guide...
