Sulzer 114665-1-11, Operation And Maintenance Manual

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Reconditioning Service
1. Free Labor
Under the Free Labor Reconditioning Policy, JWC Environmental provides free labor services on refurbishing
all Muffin Monster grinders. When the work is performed by factory personnel at the JWC Environmental
service center, there is no labor charge for the reconditioning or replacement of any product component
manufactured by JWC Manufacturing (excluding motor, reducer and controllers). The customer pays only for
shipping and parts. Upon receipt, the unit will be disassembled and all parts will be factory inspected. After
inspection but before commencing work, JWC Environmental provides a quote on required replacement parts.
Normal reconditioning turnaround time is three (3) working days after receiving customer approval to proceed.
Advantages Under This Policy Include:
x New One Year Factory Warranty
x The Latest Design or Specification Change for Maximum Service Life
x Improved Reliability Avoid Uncertainties and Delays often Associated with Self-Repair
x Reduce Your Maintenance Man-Hours
x Reduce Your Life Cycle Ownership Costs
x Reduce Your Parts Inventory
2. Cutter Cartridge Exchange
Another option is the Cutter Cartridge Exchange Program. Muffin Monster owners can order a factory
reconditioned cutter cartridge in exchange for their unit requiring reconditioning. Subject to availability, the
replacement cartridge will be shipped in response to a user's request. The factory exchange cutter cartridge
is invoiced at a not to exceed price. A credit is issued for the difference between the not-to-exceed price and
the cost of the parts used in rebuilding the user's exchange return cartridge, plus freight and $250
handling/expediting charge.
In addition to the advantages of the free labor services listed above, the exchange program results in
significant reduction of machine down time.
3. Limited Warranty
Reconditioned units are backed by a limited one (1) year warranty for material and workmanship. This warranty
covers the reconditioned cutter cartridge only (excludes motor, reducer, and controller).
JWC Environmental
2600 South Garnsey Street
Santa Ana, CA 92707
949-833-3888
800-331-2277
Fax 714-549-4007
JWC Environmental
2600 South Garnsey Street
Santa Ana, California 92707
Phone: 949-833-3888