47
11.
Alarm / fault / recommendation list
Table 2
– Alarm list
Important notice: all alarms cause the unit to shut down. The alarm must be
reset and the unit restarted. To reset the unit press the “On/Off” button for 10 seconds
until a beep sounds.
Alarm
Code
Cause and troubleshooting
Ignition failure
A01
Maximum time 2400
sec
-
the worm drive channel is empty - restart the
unit
-
resistance burnt – replace the resistance
-
the burning basket has been incorrectly
installed
No flame or no pellets
A02
Temperature under:
104ºF (40°C) (air
model)
109.4ºF (43°C) (water
model)
-
Pellet reservoir is empty
Excess heat in the pellet
drum
A03
194ºF (90°C)
-
the fan is not working – call for assistance
-
faulty thermostat - call for assistance
-
machine with faulty ventilation
Excess fume temperature
A04
Over 446ºF (230°C)
(air model);
Over 446ºF (260°C)
(water model)
-
the fan is not working or is working at a low
power level - increase the level to the
maximum (if the problem persists, call for
assistance)
-
Insufficient extraction
-
Excess pellets
Pressure switch alarm
A05
The door is open, lack
of draught or extractor
fault for 60 sec
-
close the door and clear the error message
on the faulty pressure regulator
-
Obstruction of the exhaust pipe or faulty
extractor
Air mass probe
A06
40 Ipm delta for 3600
sec
-
pipes with insufficient extraction or obstructed
pipes
The door is open
A07
Door open for 60
seconds
-
close the door - clear the error message
Fume extractor is faulty
A08
Connection failure
-
check connection
Fume probe failure
A09
Connection failure
-
check connection
Pellet resistance error
A10
Connection failure
-
check connection
Worm drive error
A11
Connection failure
-
check connection
Pellet level alarm
A15
-
check connection
Water pressure outside
operating range
A16
-
check connection
Excess water temperature
A18
-
check connection
