Troubleshooting Guide
3
subzero.com
Troubleshooting
If your built-in unit is not operating properly, use the
following troubleshooting guide before contacting
Sub-Zero factory certified service. This guide will save
you time and trouble and may help you avoid the expense
of a service call.
The
indicator is illuminated or flashing in the control
center display panel.
•
The microprocessor has sensed a problem with the
operating system. There may be instructions in the
control center display panel to solve the problem.
•
This may also indicate that the condenser needs
cleaning. Refer to condenser cleaning on page 25.
•
If this occurs, turn the unit off with the POWER key pad
and then restart by pressing the key pad again. If the
indicator is still present, call Sub-Zero customer
care at 800-222-7820.
The flashing
with audible chime and
indicators
are both flashing in the control center display panel.
•
Check for excess water near the unit. If you see excess
water, turn off the water at the shut-off valve. Also,
verify temperatures inside the unit and manage the
contents accordingly. Once you have verified there is
an issue, call Sub-Zero customer care immediately at
800-222-7820. The audible chime can be reset for 24
hours by holding the ALARM key and pressing the
POWER key.
The
indicator is flashing in the control center display
panel.
•
An error in water flow has been detected. Press both
the MAX ICE and ICE ON/OFF key pads at the same
time. If the
indicator begins to flash again, contact
Sub-Zero factory certified service.
Refrigerator / freezer is not running.
•
Is there electrical power to the unit and is the home
circuit breaker on?
•
Is the condenser area clean?
•
Has a door or drawer been left open for an extended
period? Be sure that food is not obstructing proper
door or drawer closing.
•
The light terminator may have deactivated the lights if
the door was left ajar. Verify that the lights in the refrig-
erator and/or freezer are not illuminated. Close the
door/drawer and wait 30 minutes. If the lights are not
on after 30 minutes, contact Sub-Zero factory certified
service.
•
Has one section been manually disabled? Refer to
interior cleaning on page 24.
•
Is the unit in showroom mode? Call Sub-Zero customer
care at 800-222-7820 for instruction on taking the unit
out of this mode.
Refrigerator / freezer is warmer than usual.
•
Is the control set properly?
•
Is the condenser area clean?
•
Has a door or drawer been left open for an extended
period? Be sure that food is not obstructing proper
door or drawer closing.
•
Has a large amount of food been added recently?
