Troubleshooting Guide
38
Frequently Asked Questions
ICE PRODUCTION
IMPORTANT NOTE:
Make sure that the power is on for
your ice maker. The
indicator will be visible in the
control center display panel.
IMPORTANT NOTE:
Dispose of the first two containers of
ice produced by your new unit to ensure that pipe residue
or other particles associated with new water lines are not
consumed.
Q:
My ice maker isn’t producing very much ice.
A:
On average, you can expect a cycle of ice (eight cubes
per cycle) every two hours. Increased ice production
can be achieved with the max ice feature.
Q:
The ice is freezing together and clumping.
A:
If ice is not used regularly it tends to fuse together.
You may need to discard the ice and allow ice to be
replenished.
Q:
The ice tastes funny and is discolored.
A:
Sub-Zero built-in models with an ice maker have a
water filtration system. Check to see if the
indicator
is displayed in the control center display panel. If so,
the water filter cartridge needs to be replaced.
Q:
The ice cubes seem small or water is dispensing very
slowly.
A:
The water filter cartridge may need to be replaced.
Refer to page 18.
NOISE
Q:
Why do I hear my unit running constantly?
A:
It is normal to hear the operation of fans and compres-
sors. Sounds will be accentuated based on the place-
ment of the unit and overall room design.
TEMPERATURE
IMPORTANT NOTE:
Unless the unit is being serviced,
make sure the power for your unit is on. If the unit is not
on, ‘OFF’ will be visible in the control center display panel.
Q:
How do I adjust the temperatures?
A:
To adjust temperatures, refer to temperature control,
page 12.
Q:
What are the suggested temperature settings?
A:
The recommended settings are 38°F
(3°C)
for the refrig-
erator section and 0°F
(-18°C)
for the freezer section.
Q:
Condensation is forming on the inside and outside of
my unit.
A:
In climates with higher humidity, condensation will form
and is considered normal. Leaving the door open for a
long period of time may also contribute to condensa-
tion forming on the inside your unit.
Q:
My unit isn’t cooling properly.
A:
Clean the condenser area as outlined on page 25.
DOOR OPERATION
Q:
Why is my door hard to open?
A:
Your unit was designed for an airtight seal. A vacuum
seal can form after the door is closed. Wait several
seconds for pressure to equalize before reopening the
door.
Q:
The door on my unit is opening too fast and hitting the
wall or surrounding cabinets.
A:
The unit may not be leveled properly or a door stop
may be required. Install the optional 0° door stop
provided with the unit.
