11
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
No power, logs do not glow.
1. Power cord was not
plugged in the outlet.
2. Main power switch is not
in “ON” position.
1. Check that unit is plugged into
a standard 120V outlet.
2. Press power button several
times, making sure power
is set at “ON” position.
Logs glow, but no flame effect.
Flame button is not in
“ON” position.
Press flame button several times.
Heater does not blow warm air.
The current room temperature
is higher than the temperature
setting.
Adjust the temperature settings
to ensure that the thermostat is
set higher than the current room
temperature.
Heater doesn’t work, but Power
and Heater settings are “ON”
and thermostat is set.
The product is on protected
status.
Turn all switches to the “OFF”
position and unplug the unit from
the wall outlet for 5 minutes. After
5 minutes plug the unit back into
wall outlet, and operate as normal.
Flame effect works but heater
function does not and the
emberbed flashes when the
heater button is pressed.
Heater function is locked.
Heater function is locked. Press
and hold the POWER button to
unlock the heater function.
REPLACING THE REMOTE CONTROL BATTERY
When the remote control stops operating or its range seems reduced, it is time to replace the battery with
a new one. Note: Batteries should be removed if the product is to be left unused for a long time.
1. The battery compartment is located on the back end of the remote.
2. Press and slide the battery door open and remove the old battery.
3. Insert 2 AAA batteries (not included), checking that the + and - sides of the battery match inside the
battery compartment.
4. Replace the battery compartment door.
DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could be endangering to
enviroment and human health.
This symbol marked on the battery and/or packaging indicates that used battery shall
not be treated as municipal waste. Instead it shall be left at the appropriate collection
point for recycling.
By ensuring the used batteries are disposed of correctly, you will help preventing
potential negative consequences for the environment and human health. The recycling
of materials will help to converse natural resources.
For more information about collection and recycling of used batteries, please contact
your local municipality, your waste disposal service or the point of sale where you
purchased the battery.
