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60
Warranty
Your fireplace was designed to provide years of enjoyment, comfort, and
safety. It was built and assembled with the greatest care using high-
quality materials and components, to provide years of trouble-free use.
However, if a problem arises, we will do our best to resolve the problem.
As a user you too have an important role in obtaining the satisfaction you
expect from your Stûv fireplace.
We strongly recommend that you:
- Entrust the installation (or, at any rate, its inspection) to a skilled
professional who can ensure that the characteristics of the flue are
appropriate for your fireplace.
- Read the directions for use carefully and follow the maintenance
instructions.
- Have the flue swept at regular intervals (once a heating season with
regular use), to ensure optimal operation and maximum safety.
Warranty coverage
Stûv fireplaces are warranted against:
- manufacturing defects
- painting defects in the visible portions of the fireplace
- glass breakage only if it occurs when lighting the fire for the first time
- transport damage if we are notified within 48 hours of delivery
This warranty does not cover damages to the fireplace or operational
defects due to:
- installation that does not comply with industry practice or the
installation instructions
- abnormal use that does not comply with the instructions for use
- failure to perform maintenance
- an external cause, such as floods, lightning, fire, etc.
The warranty is limited to the replacement of defective parts, excluding
any damages.
Warranty terms
This warranty must be filled out and returned to us within one month
from the date of purchase.
Warranty period
-
5 years on the body of the fireplace
-
1 year on the refractory materials, sealing joints, door
mechanisms, hinges, pulleys, slides and clasps.
-
The warranty begins on the date of purchase. The replacement of parts
under warranty does not extend the duration of the initial guarantee.
Model
Serial number*:
Model:
Invoice date:
* This information is found on an identification plate attached to the body
of the fireplace. The location of this plate is indicated in the instructions
for use, in the warranty section.
Purchaser
Name:
Address:
Telephone:
Installation address (if different):
Purchased from
Name:
Address:
Telephone:
Installer
I, the undersigned,_______________________________, acknowledge that
the aforementioned fireplace was installed according to industry practice
and in accordance with the technical recommendations contained in the
installation instructions, and that the connections and flue have the
characteristics required to ensure proper and safe operation.
Date:
Signature:
Company:
Name:
Address:
Phone:
Please fill in the warranty and fax it or return a copy to:
Stûv America inc.
4747 rue Bourg
Montréal (Qc) H4T 1H9 Canada
Phone: +1 514 396 9463 Toll free: +1 866 487 7888
Fax: +1 514 528 9538
You can also register your fireplace at our Web site under
Register your product
.
www.stuvamerica.com | [email protected]
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