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Repair and Loaner Program
This service is available in the United States only. Outside the U.S.A., contact your Stryker sales representative or your nearest
subsidiary listed on the last page.
On request, Stryker Instruments will provide a loaner unit for your use while repairs are being made.
Please clean and sterilize all potentially contaminated products being sent in for repair, credit, or return of a loaner unit. The
policy of Stryker Instruments is not to accept or process potentially contaminated products which do not meet this requirement.
Also, please be aware that it is unlawful to transport bio-contaminated products through interstate commerce which are not
properly packaged and labeled as such.
. Contact Stryker Customer Service at -800-253-320 to request a loaner.
Provide a name and address for shipping. Every
effort will be made to send a loaner unit immediately.
2. Send the inoperative unit to Stryker with a purchase order number of authorization for repair.
The order should explain the
nature of the difficulty. Also, provide a name and address for shipping the repaired instruments.
Return the inoperative unit to:
Stryker Instruments
Repair Department
400 E. Milham
Kalamazoo, Michigan, 4900.
3. The repaired unit will be shipped back and the repair invoice will follow under separate cover.
Under most conditions, repair
turnaround time will be approximately 2-3 weeks.
4. As soon as your repaired unit is returned, return the loaner to Stryker Instruments.
Limited Warranty
For all TPS products unless otherwise specified.
In the U.S.A. only, products of Stryker Instruments are warranted to the original purchaser for a period of one year from the date of purchase, with
exceptions noted below. Products are warranted to be free from defects in material and workmanship. Abnormal wear and tear or damage caused by
misuse or by failure to perform normal and routine maintenance as set out in the Maintenance Manual or Operating Instructions, or as demonstrated by
an authorized Stryker Instruments representative, is not covered by the warranty. Any effort at field repair or adjustment may invalidate your warranty.
The warranty extends to all purchasers and is limited to the repair or replacement of the product without charge when returned prepaid to Stryker
Instruments. There are no other expressed warranties. This warranty gives you specific legal rights and you may have other rights which vary by state
and municipality.
For selected products.
• Universal Handswitch is warranted for a period of 6 months from date of invoice.
• Handpiece cords are warranted for a period of 6 months from date of invoice.
• Cutting accessories are not warranted.
