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Error: locating logo.bmp
Ensure that the USB cable is
connected properly. Ensure that the
logo file is present on the USB drive
and it is called “logo.bmp.”
Error: upgrading software
Insert the upgrade dongle in the save
screen.
Application has encountered a critical
error and is shutting down.
Please reboot the system.
No live video on preview
• Ensure that the camera is on and
check the cable connections.
• Ensure that the proper video source
is selected.
• If the video is routed through
SIDNE®, ensure that SIDNE is
powered on.
No live video on the monitor
• Check the cable connections
• Ensure that the camera is powered
on.
• Ensure that the proper video source
is selected.
• If the video is routed through
SIDNE, ensure that SIDNE is
powered on.
No live video in PIP on preview
• Check the cable connections
• Ensure that the camera is powered
on.
• Ensure that the proper video source
is selected.
• If the video is routed through
SIDNE, ensure that SIDNE is
powered on.
• Ensure that you are in PIP mode.
No live video PIP on monitor
• Check the cable connections.
• Ensure that the camera is powered
on.
• Ensure that the proper video source
is selected.
• If the video is routed through
SIDNE®, ensure that SIDNE is
powered on.
• Ensure that the monitor OSD PIP is
enabled via the application.