16
CASE ISSUES
TROUBLESHOOTING METHOD
Product is drying out
Make certain that product has not exceeded allotted display time.
Authorized Personnel Only:
Adjust temperature control settings. See
START-UP, OPERATION AND
SHUTDOWN
section for your model in this manual for instructions.
Product temperature
deviates outside of
acceptable range
(product either
overheating or too
cool)
If deck or shelving contains few or no products, a temperature reading that is
outside of range may be experienced.
When case is properly stocked, air is trapped between product; temperatures
should maintain proper range.
Probe thermometer may be faulty. Use a stainless steel stem-type
thermometer with dial of at least a 1-inch internal diameter and test product.
Accuracy to within 1.8 °F / 1 °C is acceptable.
Authorized Personnel Only:
Adjust temperature control settings: See
START-UP, OPERATION AND
SHUTDOWN
section for your model in this manual for instructions.
System is not
operating at all
Check that unit is properly plugged in.
Confirm that the MAIN power switch is on.
If power cord is used, confirm that it is plugged into outlet.
Authorized Personnel Only:
Confirm that the utility power is on.
Authorized Personnel Only:
Check the circuit breaker box for tripped circuits.
Authorized Personnel Only:
GFCI may be required. If N.E.C. (National Electric Code) or your local code
requires GFCI (Ground Fault Circuit Interrupter) protection, you MUST use a
GFCI breaker in lieu of a GFCI receptacle.
Product is not heating
at all
Heating elements may be malfunctioning.
Call Structural Concepts Technical Service (at last page of this manual).
Move product to separate location until unit is repaired.
Ceramic metal halide
lamps are not working
Caution!
Case is extremely hot! Turn off main power switch and allow
lamps to cool for 45 minutes before touching light bulbs.
Be sure
ALL
lamps are inserted properly (and all the way for proper
connection to take place).
Check that bulbs are not burned out.
It may take 15 minutes for ceramic metal halide lamps to fully illuminate.
TROUBLESHOOTING
