RETURNS
We thank you for your purchase. Here at Streamline®, our goal is to provide customers
with exceptional bathroom and kitchen products. We understand that things sometimes
don’t work out. If you are unsatisfied with your Streamline® product and would like to
initiate a return, please reach out to [email protected] . We continue to grow
and want to offer the best customer experience possible, and by reaching out to us prior
to initiating a return, we can ensure that these issues do not continue in the future.
LIMTED WARRANTY EXCLUSION
ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ALL IMPLIED
WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE
ARE HEREBY DISCLAIMED. STREAMLINE IS NOT LIABLE FOR ANY INDIRECT,
INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES INCLUDING, BUT NOT
LIMITED TO, LOST PROFITS OR REVENUE, INABILITY TO USE THE PRODUCT,
OR ANY OTHER ASSOCIATED EQUIPMENT, THE COST OF SUBSTITUTE EQUIPMENT,
AND ANY CLAIMS BY THIRD PARTIES RESULTING FROM THE USE OF THIS PRODUCT.
This warranty gives you specific legal rights, and you may have other rights that vary
from state to state. Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the limitations or exclusions stated above may not apply.
WHAT IS NOT COVERED UNDER THIS LIMITED WARRANTY
• Normal wear and tear or cosmetic damage.
• Damage due to accidents, misuse, physical force, improper installation or operation,
mishandling, neglect, fire, heat, water, humidity, liquids, insect infestation, or other intrusion.
• Products that have been repaired, altered or modified by anyone other than Streamline®
or its authorized service representative.
• Damage caused by use of non-Streamline® accessories or misapplication.
• Products whose serial numbers have been removed, altered or rendered illegible.
• Products purchased, shipped from, used or serviced outside the United States.
• Damage caused by acts of nature such as, but not limited to, lightning damage.
• Products returned without valid proof of purchase.
DELIVERIES
Immediate inspection is required when receiving Streamline® items. It is important to
notate any damage or carton count discrepancy on the BOL / Proof of Delivery (POD)
receipt when you sign for the delivery, even if the package appears only slightly damaged.
If the driver doesn't allow or won't wait, notate on the BOL / POD "Driver will not allow
inspection." Damages should be reported to Streamline® within 3 calendar days of delivery.
Customers who sign for delivery and do not provide proper detailed description assume
responsibility if merchandise is damaged or missing cartons. If the product itself appears
significantly damaged, you may refuse delivery after you notate it on the POD / BOL
and provide clear pictures to Streamline®. Please notify Streamline® of refusal so we
can anticipate the return and send out a new item.
Please look for the following when checking:
• Carton/Pallet Count
• Crumpled and pushed in areas
• Fork lift punctures
• Holes
• Any additional outside damage to packaging
ESTIMATED SHIPPING & TRANSIT TIME
We do our best to provide you with accurate shipping times for our products. The times
are estimates only. Estimated transit time will not include the time it takes for the item
to be processed. Products that are in stock normally ship from the warehouse within 1-2
business days, however these products are subject to prior sale and availability and lead
times are not guaranteed.
Estimated shipping time is between 2-10 business days (the actual number will depend
on the state and customer availability for delivery). These shipping times are not guaranteed.
If you have a time sensitive project we recommend that you contact a customer service
representative at [email protected].
DAMAGE & DEFECTIVE GOODS POLICY
At Streamline®, we understand that a product may get damaged in transit or, on occasion,
there may be a manufacturer product defect. Rest assured, we will stand behind you
during this process and make sure we do everything we can to bring it to a satisfying and
timely conclusion.
For us to offer this level of service, however, we need a little help from the customer in
the form of a detailed product inspection immediately upon delivery. In this case, it is
important to notate any damage on the BOL or POD when you sign for the delivery.
Also, please provide clear photos of the damages to Streamline®. If the driver doesn't
allow or won't wait notate on the BOL / POD "Driver will not allow inspection." All
damages should be reported to Streamline® within 3 calendar days of delivery.
REPLACEMENT PARTS
Replacement parts are sent at Streamline’s® sole discretion. For us to determine if
replacement parts are necessary, please provide us with a clear description of what the
issue is as well as supplementary photos for us to better serve you and understand the
problem. Whether any additional fees or charges are to be assessed with respect to
replacement parts will be determined on a case by case basis.
INCORRECTLY SHIPPED ITEMS
If the item received was incorrectly shipped or missing any component parts, please
contact us immediately at [email protected]
DAMAGES & REFUSING A FREIGHT SHIPMENT
If the shipment is damaged, a customer has the option of refusing the shipment. Contact
our customer service representative immediately at [email protected] when
and if you refuse a shipment. Also, proper notation must be on the BOL / POD receipt.
Any external evidence of loss or damage that occurred during transit is considered visible
loss or damage and must be noted on the BOL / POD and signed by the carrier's agent
(driver). Failure to adequately describe the visible loss or damage could result in the carrier
delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at the time of delivery is
considered concealed loss or damage. Due to rough handling in transit it is possible to
damage the contents of a carton without damaging the outer packaging itself. If such a
situation occurs, it is important to contact Streamline® immediately for instructions on
how to handle this.
You must open all received boxes and inspect products for concealed damage within
72 hours (3 calendar days) of delivery and Streamline® must be notified at that time.
After this time frame claims may not be honored.
Streamline® reserves the right to replace any damaged merchandise within 3 calendar
days of notification by the customer. If a replacement item is available for shipping within
that time period, then a refund cannot be issued. If no replacement is available, the
damaged item(s) will be refunded in full if the damage was the fault of freight carrier, and
all return procedures were followed.
Failure to follow return procedure for the damaged item may result in a charge for the
free replacement item.
LIMITED MANUFACTURER’S WARRANTY [BATHTUB]
All parts and finishes of Streamline® bathtubs are warranted to the original consumer
purchaser to be free from defects in material and workmanship for a period of two to
five years [depending on model; please check the product listing or email us at
[email protected]] after the date of original retail purchase. Proof of the
original purchase is required to obtain a remedy under this limited warranty. Streamline®
recommends using a professional plumber for all installation and repair.
Streamline® will replace, free of charge, during the warranty period any part or finish that
proves defective in material and/or workmanship under normal installation, use and service.
Replacement parts may be obtained by emailing us at [email protected]
This warranty is extensive in that it covers replacement of all defective parts and even
finish, but these are the only two things that are covered. Labor charges and/or damage
incurred in installation, repair, or replacement as well as any other kind of loss or damages
are excluded. Proof of purchase (original sales receipt) from the original consumer purchaser
must be made available to Streamline® for all warranty claims. This is the exclusive warranty
by Streamline®, which does not make any other warranty of any kind, including the implied
warranty of merchantability.
This warranty excludes all industrial, commercial and business usage, whose purchasers
are hereby extended a one-year limited warranty from the date of purchase, with all other
terms of this warranty applying except the duration of the warranty.
Any damage to this faucet as a result of misuse, abuse, or neglect, or any use of other
than genuine Streamline® replacement parts will void the warranty.
LIMITED MANUFACTURER’S WARRANTY [FAUCETS]
All parts and finishes of Streamline® faucets are warranted to the original consumer
purchaser to be free from defects in material and workmanship for three years from
date of purchase. Streamline® recommends using a professional plumber for all installation
and repair.
Streamline® will replace, free of charge, during the warranty period any part or finish
that proves defective in material and/or workmanship under normal installation, use and
service. Replacement parts may be obtained by emailing us at [email protected]
This warranty is extensive in that it covers replacement of all defective parts and even
finish, but these are the only two things that are covered. Labor charges and/or damage
incurred in installation, repair, or replacement as well as any other kind of loss or damages
are excluded. Proof of purchase (original sales receipt) from the original consumer purchaser
must be made available to Streamline® for all warranty claims. This is the exclusive warranty
by Streamline®, which does not make any other warranty of any kind, including the implied
warranty of merchantability.
This warranty excludes all industrial, commercial and business usage, whose purchasers
are hereby extended a one year limited warranty from the date of purchase, with all other
terms of this warranty applying except the duration of the warranty.
Any damage to this faucet as a result of misuse, abuse, or neglect, or any use of other
than genuine Streamline® replacement parts will void the warranty.
WARRANTY
