customer care
FaQs
What parts of the appliance can be washed in
a dishwasher?
• Any enamelled parts such as the
grillpan can be cleaned in a dishwasher,
as can oven shelves and shelf guides.
What parts must Not be cleaned in a dish-
washer?
• Parts such as burner skirts and caps,
control knobs and any cast iron items
must not be cleaned in a dishwasher, they
should be cleaned with hot soapy water
and a nylon brush once they are cool
enough.
there’s been a power failure and the product
won’t work.
• Switch off the electricity supply.
• When the power returns switch the
electricity supply back on and re-set any
programmer/clock to the correct time of
day.
my oven is a single combined oven and grill
- can I use both functions together?
• No. You can only use one or the
other.
Why is there condensation on the doors?
• Condensation is caused by hot, moist
air meeting a cooler surface (i.e. the oven
door). You cannot always prevent it, but
you can minimise it when it happens by
doing the following:
o
Pre-heat the oven at a high
temperature before putting
food in the oven, and cover the
food you are cooking wherever
possible.
o
Whenever you can, cook wet
foods at higher temperatures.
o
Don’t leave food in the oven to
cool down.
• Automatic cooking will normally
produce condensation when the oven is
cooling down with food inside.
should the cooling fan continue to run once
the appliance has been switched off?
• Yes. This is to make sure that you can
always touch the control knobs to make
temperature adjustments, and turn your
appliance off.
What is a multifunction oven?
• A multifunction oven combines a
variety of features, which are explained
fully earlier in this book, it allows you
more flexibility when cooking.
the neon on my appliance keep going out and
coming back on again - is this right?
• Yes. In most cases the neon will
cycle on and off to show that oven is
maintaining your temperature choice.
Call Customer Care for a Service
Engineer’s visit if:
You find that the oven becomes hotter at
a particular temperature - the thermostat
may need replacing.
The Cooling fan fails to work.
Summary of Contents for Sterling R1100E
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