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TROUBLESHOOTING

TROUBLESHOOTING

TUBULAR HD / TUBULAR DP HD / EVER HD

TUBULAR HD / TUBULAR DP HD / EVER HD

  ILLUSTRATION

SOLUTION

CAUSE

INDICATION

PROBLEM

The connector should 

be inserted fully until  

white o-ring is not 

visible. Remove the 

o-ring if necessary

AUX connector not  

fully inserted

Continuous Air 

Flow without 

pause        

False activation:
Air Flowing

OBJECT

Eliminate any cause 

of reflection and if  

necessary use 

appropriate remote 

control to  

shorten detection 

range       

Reflection issue  

from object is 

causing dryer to 

activate on its own 

acccord.

Random Air 

Flow Activation

False 

activation: 

Air Flowing

Terminal Block

Take  precautions to 

avoid shock hazard, 

disconnect and 

reconnect the power 

and check for voltage 

at the terminal block.

Power is not 

connected

No Air Flow

Dryer doesn’t turn on
(no sensor light)

OBJECT

Remove the object 

obstructng the range.

The sensor has a 

90 second security 

time feature, so if it 

is constantly being 

powered, after 90 

seconds , it will shut 

off and then will not 

continue

The unit might 

be too close to 

a surface, you 

might  need to 

shorten range

Dryer repeatedly 

shuts off

Remove any 

interference that may 

be causing the dryer 

to overheat.  Lower 

the Air-speed dial. 

Auto Resetting 

Thermostat turns 

unit off at 85 °C 

[185 °F] 

Thermal fuse cuts 

unit off at 142 °C 

[288 °F”

The unit might 

be overheating. 

Dryer repeatedly 

shuts off

  ILLUSTRATION

SOLUTION

CAUSE

INDICATION

PROBLEM

5 cm

Press button to 

release the filter 

housing.  

Remove and clean or 

replace filter. Click 

the filter housing 

back into place

Check the air filter 

for blockage and 

remove it if required. 

Ensure that there is 

a gap of minimum 

5 cm from filter 

outlet. 

If the problem 

persists contact 

costumer service. 

(replace filter)

Filter house is 

clogged

Air Flow diminished

Disconnect the 

power and remove 

the dryer cover and 

air adjustment unit. 

Ensure that the 

AUX connector  is 

correctly connected 

to the dryer. 

If the problem 

persists contact 

costumer service 

(replace  AUX 

connector)

“The dryer will not 

run. 

LED on the sensor is 

blinking”

Disconnect the 

power and remove 

the dryer cover and 

air adjustment unit. 

Ensure that the air 

adjustment unit is 

properly connected 

to the PCB board of 

the dryer.

Adjustment unit 

is not properly 

connected.

Air speed adjustment 

is not responding

Summary of Contents for EVER

Page 1: ...TUBULAR EVER HAND DRYER I N S T A L L A T I O N A N D M A I N T E N A N C E G U I D E I N S T A L L A T I O N A N D M A I N T E N A N C E G U I D E ...

Page 2: ...tern Engineering Ltd or other third parties and you are not permitted to use them without the prior written consent of Stern Engineering Ltd or such third party as may own them CHECK CONTENTS Separate all parts from the packaging and check each part with the pack contents sec tion Pay attention to the variations of the different models Make sure all parts are accounted for before discarding any pa...

Page 3: ...ation in all poles that provide full disconnection under overvoltage category III conditions The insulation of the fixed wiring must be protected for example by insulating sleeving having an appropriate temperature rating WARNING WARNING RISK OF FIRE OR ELECTRICAL SHOCK All electrical work is to be done in accordance with applicable codes and regulations All electrical work must be done by qualifi...

Page 4: ... Tubular HD 350030 Tubular HD AISI316 350040 TUBULAR HD PACK CONTENTS 1 x Hand dryer and attachments 1 x Hand dryer unit TUBULAR HD 1 x Allen key 7mm 1 x Allen key 2 5mm 1 x Allen key 3mm 4 x Screws Ancors Hose 2 clamps ...

Page 5: ...TUBULAR DP HD Tubular DP HD 350020 Tubular DP HD AISI 316 350010 1 x Hand dryer and attachments 1 x Hand dryer unit TUBULAR DP HD 1 x Allen key 7mm 1 x Allen key 2 5mm 1 x Allen key 3mm 4 x Screws Ancors 4 x Screws Ancors Hose 2 clamps ...

Page 6: ...8 9 EVER HD PACK CONTENTS EVER HD TECHNICAL DATA EVER HD 230510 1 x Hand dryer and attachments Hose 2 clamps 1 x Allen key 7mm 1 x Allen key 2 5mm 1 x Allen key 3mm 4 x Screws Ancors 1 x Hand dryer unit ...

Page 7: ...re the base support using the 4 screws make sure that the base is leveled to the center After tiling mount the Tubular body onto the base and thread the cable through the base and air hose Continue with STEP 2 INSTALLING THE MOTOR pages 10 11 INSTALLATION STEP 1 INSTALL THE DECK UNIT EVER HD Recommended hole size 33 36mm 1 Remove the hexagonal nut the disk and the gasket Do not remove the O ring f...

Page 8: ...n the screws to remove the exising cable Loosen the screws Remove and connect L N G 2 Connect the hardwire cable STEP 2 CONNECTING OPEN WIRE ALL MODELS 1 Remove the filter cover by releasing it by pressing the button press 2 Remove knob cover using a flat screw driver Remove screw using Allen key Remove knob 3 Loosen the lower locking bolt with a 3 mm Allen Key 4 Remove the 2 locking screws locate...

Page 9: ... adjust the sensor range as follows Press the RANGE button Wait until a quick flashing of the LED in the sensor eye is perceived Then press to increase the range and to reduce it Every push will increase or decrease one level Note Once you have changed the detection range with the remote control the distance will be remembered by the sensor even if the power source is disconnected To get back to t...

Page 10: ...dhere to the safety precautions and or installation recommendations outlined in this Installation Guide will void the warranty SETTINGS ADJUSTMENT ENTRANCE TO THE SELF ADJUSTMENT MODE Check that no objects are in front of the sensor Press the ADJ button Once a quick flashing of the LED of the sensor eye is perceived remove your hand holding the remote control and move away from the sensor area The...

Page 11: ...ose to a surface you might need to shorten range Dryer repeatedly shuts off Remove any interference that may be causing the dryer to overheat Lower the Air speed dial Auto Resetting Thermostat turns unit off at 85 C 185 F Thermal fuse cuts unit off at 142 C 288 F The unit might be overheating Dryer repeatedly shuts off ILLUSTRATION SOLUTION CAUSE INDICATION PROBLEM 5 cm Press button to release the...

Page 12: ...ular HD 08004040 Sensor for Tubular DP HD 560010 Hand Dryer cover filter included 08530022 Filter for Hand Dryer 94010017 Full motor and PCB 94010017 3 PCB for HD 240V 94010017 4 PCB for HD 120V USA 94010017 5 Potentiometer for HD 06000245 4 contacts WP Connector for Dryer female jack cable ...

Page 13: ...09 22 01500546 A 777 Passaic Avenue Clifton NJ 07012 USA Tel 1 973 773 8011 Fax 1 973 779 8768 Toll Free 1 800 4364410 info sternfaucets com tech sternfaucets com ...

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