Sterling Power Products
Copyright
Your 100 % satisfaction is our goal.
We realise that every customer and circumstance is unique. If you
have a problem, question, or comment please do not hesitate to contact us. We welcome you to contact
us even after the warranty and return time has passed.
Product Warranty:
Each product manufactured by Sterling Power comes with at least a 2 year limited factory warranty.
Certain Products have a warranty period of time greater than 2 years. Each product is guaranteed
against defects in material or workmanship from the date of purchase. At our discretion, we will repair or
replace free of charge any defects in material or workmanship that fall within the warranty period of the
Sterling Power product. The following conditions do apply:
- The original receipt or proof of purchase must be submitted to claim warranty. If proof cannot
be located a warranty is calculated from the date of manufacture.
- Our warranty covers manufacture and material defects. Damages caused by abuse, neglect,
accident, alterations and improper use are not covered under our warranty.
- Warranty is null and void if damage occurs due to negligent repairs.
- Customer is responsible for inbound shipping costs of the product to Sterling Power either in
the USA or England.
- Sterling Power will ship the repaired or warranty replacement product back to the purchaser at
their cost.
If your order was damaged in transit or arrives with an error, please contact us ASAP so we may take
care of the matter promptly and at no expense to you. This only applies for shipping which was
undertaken by our company and does not apply for shipping organised by yourself. Please do not throw
out any shipping or packaging materials.
All returns for any reason will require a proof of purchase with the purchase date. The proof of purchase
must be sent with the returned shipment. If you have no proof of purchase call the vendor who supplied
you and acquire the appropriate documentation.
To make a claim under warranty, call our customer care line at ( USA 1-(207)-226-3500, England 01905
771771). We will make the best effort to repair or replace the product, if found to be defective within the
terms of the warranty. Sterling Power will ship the repaired or warranty replacement product back to the
purchaser, if purchased from us.
Please review the documentation included with your purchase. Our warranty only covers orders
purchased from Sterling Power. We cannot accept warranty claims from any other Sterling Power
distributor. Purchase or other acceptance of the product shall be on the condition and agreement that
Sterling Power USA LLC and Sterling Power LTD shall not be liable for incidental or consequential
damages of any kind. Some states may not allow the exclusion or limitation of consequential damages,
so, the above limitations may not apply to you. Additionally, Sterling Power USA and Sterling Power LTD
neither assumes nor authorizes any person for any obligation or liability in connection with the sale of this
product. This warranty is made in lieu of all other obligations or liabilities. This warranty provides you
specific legal rights and you may also have other rights, which vary from state to state. This warranty is in
lieu of all other, expressed or implied.
Customer Service & Warranty
Sterling Power USA
Warranty Service Center
www.sterling-power-usa.com
Sterling Power Products Ltd
England
www.sterling-power.com
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