Manufacturer’s Warranty
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Section 8
Manufacturer’s Warranty
Our Commitment
VIQUA is committed to ensuring your experience with our products and organization exceeds your expectations. We have
manufactured your UV system to the highest quality standards and value you as our customer. Should you need any
support, or have questions about your system, please contact our Technical Support team at 1.800.265.7246 or
and we will be happy to assist you.
How to Make a Warranty Claim
Note:
To maximise the performance and reliability of your VIQUA product, the system must be properly sized, installed
and maintained. Guidance on the necessary water quality parameters and maintenance requirements can be found
in your Owner’s Manual.
In the event that repair or replacement of parts covered by this warranty are required, the process will be handled by your
dealer. If you are unsure whether an equipment problem or failure is covered by warranty, contact our Technical Support
team at 1.800.265.7246 or e-mail
. Our fully trained technicians will help you troubleshoot the
problem and identify a solution. Please have available the model number (system type), the date of purchase, the name of
the dealer from whom you purchased your VIQUA product (“the source dealer”), as well as a description of the problem
you are experiencing To establish proof of purchase when making a warranty claim, you will either need your original
invoice, or have previously completed and returned your product registration card via mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the VIQUA range of products. Warranty coverage is subject to the conditions and
limitations outlined under “
General Conditions and Limitations
”.
Ten-Year Limited Warranty for VIQUA UV Chamber
VIQUA warrants the UV chamber on the VIQUA product to be free from defects in material and workmanship for a period
of ten (10) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective
VIQUA UV chamber. Please return the defective part to your dealer who will process your claim.
Three-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (power supply) and hardware components to be free from defects in material and
workmanship for a period of three (3) years from the date of purchase. During this time, VIQUA will repair or replace, at its
option, any defective parts covered by the warranty. Please return the defective part to your dealer who will process your
claim.
One-Year Limited Warranty for Lamps, Sleeves, and UV Sensors
VIQUA warrants lamps, sleeves, and UV sensors to be free from defects in material and workmanship for a period of one
(1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered
by the warranty.Your dealer will process your claim and advise whether the defective item needs to be returned for failure
analysis.
Note:
Use only genuine VIQUA replacement lamps and sleeves in your system. Failure to do so may seriously
compromise the performance and affect warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor
scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover
products that are not installed as outlined in the applicable Owner’s Manual.
Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period
applicable to the original part.
The above warranties do not include the cost of shipping and handling of returned items
The limited warranties described above are the only warranties applicable to the VIQUA range of products. These limited
warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the
claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other
warranties whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a
particular purpose shall apply to any of these products.
VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the
above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA’s
liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will
terminate upon expiration of the applicable warranty period.
