Troubleshooting
General Messages
Why is the ZED Explorer display window black or the video frame rate low?
This problem occurs when the ZED is connected on a USB 2.0 port. Please connect the ZED to a USB 3.0 port and
make sure that USB 3.0 drivers are installed.
The depth values displayed in the samples seem erroneous.
Follow the MANUAL CALIBRATION FILE DOWNLOAD procedure.
When I record and play an SVO Video File, the video is skipping frames.
This is due to the speed of your recording/playback media. If you record at high resolution, make sure you are using
an SSD drive.
Common Error Messages
“MSVCP100.DLL”, “MSVCP110.DLL” or “MFC110U.DLL missing”
In order to fix the issue you may install the latest Microsoft Visual C++ 2012 and 2013 Redistributable Packages.
You can download these packages from Microsoft website or find them on the ZED USB drive.
“CUDART32_65.DLL missing”
You need to have an NVIDIA graphics card and NVIDIA CUDA installed to run the samples included in the SDK. To
fix this issue, download and install CUDA 6.5 from NVIDIA website or from the ZED USB drive.
“GPU Device Not Found”
Your NVIDIA Display Driver is probably out of date, please update your graphics card display driver with the latest
version available on NVIDIA website.
“ZED Found / ZED Not Available”
This problem can occur if your computer does not supply enough power through USB to the ZED. Try another USB
3.0 port available.
“Autocalibration Failed”
Make sure the ZED has a clear field of view when you start the sample. It’s also recommended to avoid pointing at
objects less than 1 m away from the camera, or towards the ground.
Doc Rev 1.3 - November 7, 2015
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Summary of Contents for ZED
Page 1: ...Getting Started ...
