US and Canada 800.683.2378, International 904.641.1666
WARRANTY AND CUSTOMER SERVICE
LIMITED WARRANTY
Stenner Pump Company will for a period of one (1) year from the date of purchase (proof
of purchase required) repair or replace – at our option – all defective parts. Stenner is not
responsible for any removal or installation costs. Pump tube assemblies and rubber
components are considered perishable and are not covered in this warranty. Pump tube
will be replaced each time a pump is in for service, unless otherwise specified. The cost of
the pump tube replacement will be the responsibility of the customer. Stenner will incur
shipping costs for warranty products shipped from our factory in Jacksonville, Florida. Any
tampering with major components, chemical damage, faulty wiring, weather conditions,
water damage, power surges, or products not used with reasonable care and maintained in
accordance with the instructions will void the warranty. Stenner limits its liability solely to
the cost of the original product. We make no other warranty expressed or implied.
RETURNS
Stenner offers a 30-day return policy on factory direct purchases. Except as otherwise
provided, no merchandise will be accepted for return after 30 days from purchase. To
return merchandise at any time, call Stenner at 800.683.2378 for a Return Merchandise
Authorization (RMA) number. A 15% re-stocking fee will be applied. Include a copy of your
invoice or packing slip with your return.
DAMAGED OR LOST SHIPMENTS
UPS and prepaid truck shipments: Check your order immediately upon arrival. All damage
must be noted on the delivery receipt. Call Stenner Customer Service at 800.683.2378 for
all shortages and damages within seven (7) days of receipt.
SERVICE & REPAIRS
Before returning a pump for warranty or repair, remove chemical from pump tube by
running water through the tube, and then run the pump dry. Following expiration of the
warranty period, Stenner Pump Company will clean and overhaul any Stenner metering
pump for a minimum labor charge plus necessary replacement parts and shipping. All
metering pumps received for overhaul will be restored to their original condition. The
customer will be charged for missing parts unless specific instructions are given. To return
merchandise for repair, call Stenner at 800.683.2378 or 904.641.1666 for a Return
Merchandise Authorization (RMA) number.
DISCLAIMER
The information contained in this manual is not intended for specific application purposes.
Stenner Pump Company reserves the right to make changes to prices, products, and
specifications at any time without prior notice.
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