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Limited Lifetime Warranty
Stellar Hearth Products, a brand of Big Woods Hearth Products Inc, warrants the following components for life to the original owner,
subject to proof of purchase: Firebox, Heat Exchanger, Combustion Chamber, Grate and Stainless Steel Burners.
Electrical components and wearable parts (gas valve, blowers, wiring, switches, remote controls, gasketing, and pilot assembly) are
covered and will be provided free of charge for a period of one year from date of purchase. Labor to repair the warranted parts is
covered and will be free of charge for a period of one year from date of purchase. See the warranty exclusions below.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service
must be provided by a Big Woods Hearth Products designated service company. This limited warranty is valid only in the United States
or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective
from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Replacement parts or repair labor if this major appliance is used for other than normal use or when it is used in a manner that is
inconsistent to published user or operator instructions and/or installation instructions.
2. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or
repair house fuses, or to correct house wiring or plumbing.
3. Service calls to repair or replace appliance light bulbs.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance
with electrical or plumbing codes, or use of products not approved by Big Woods Hearth Products Inc .
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage
results from defects in materials or workmanship and is reported to Big Woods Hearth Products Inc within 30 days from the date of
purchase.
6. Pick up and delivery. This major appliance is intended to be repaired in your home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
8. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an
authorized Big Woods Hearth Products Inc servicer is not available.
9. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with
Big Woods Hearth Products Inc published installation instructions.
10. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered, or cannot
be easily determined.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do
not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. BIG
WOODS HEARTH PRODUCTS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces
do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply
to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to
province.
If outside the 50 United States and Canada, contact your authorized Big Woods Hearth Products Inc dealer to determine if another
warranty applies.
If you think you need repair service, first see the “Troubleshooting” section of the Use & Care Guide.
If you are unable to resolve the problem after checking “Troubleshooting,” additional help can be found by calling
Big Woods Hearth Products Inc at 952-224-4072.
