Troubleshooting
Fault description
Cause
Remedy
The device cannot be switched
on.
The rechargeable battery is
drained.
Charge the rechargeable
battery.
The rechargeable battery is
defective.
Contact customer service.
It takes about 15 seconds after
the ON/OFF switch is pressed
before the device starts.
Wait approximately 15 seconds
until the device starts.
The charge control indicator is
not lit.
The charger is defective.
Contact customer service.
The device beeps.
The device is out of the water.
Place the device in the water.
The device continues beeping
after it has been placed in the
water.
The device is defective.
Contact customer service.
The device cannot reach all
spots.
The wheel setting does not fit
the pool size.
Adjust the wheels to fit the
pool size.
The pool has a special shape.
Adjust the wheels. Select the
setting for small pools.
The water circulation of the
pool is switched on.
Switch off the filter system of
the pool.
The device does not turn
around at the pool wall.
The sail, the water discharge
nozzle or the cleaning strip is
stuck.
Remove the obstruction,
remove the cleaning strips or
contact customer service.
The device floats up or turns in
a circle on the pool floor.
Too much air in the housing.
Let all air escape.
The pH value and the chlorine
quantity are not properly set.
Adjust the pH value to the
correct value. See section
"Technical data".
The salt content is too high
and the device has more
buoyancy.
Set the correct salt content.
See section "Technical data".
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