Instruction manual
8
• The bandwidth values are approximate and depend on several variables including
the number, type, resolution, and refresh rate of your connected display(s).
• When you connect a display to one of the Thunderbolt 3 USB-C ports, depending on
the input of your display, you may require a USB-C video adapter.
Troubleshooting
If you’re experiencing issues, there are some quick tests that you can complete to
narrow down the source of the issue.
Update your computer to use Thunderbolt 3
Visit
http://thunderbolttechnology.net/updates
and look for your computer in the list
of affected computers. If your computer is listed, then you must update your computer
for its Thunderbolt 3 ports to function properly. To update your computer, follow the
instructions on the website or contact your manufacturer.
Verify that your components are Thunderbolt compliant
• Make sure that the port on your computer is Thunderbolt 3 compliant. Thunderbolt
3 uses the USB-C connector type, but not all USB-C connectors are compatible with
Thunderbolt 3. If you’re using a USB-C port that is not Thunderbolt 3 compliant,
switch to a port that is Thunderbolt 3 compliant.
• Make sure that all of your connected peripherals are Thunderbolt compliant. If you
use non-compliant cables or other peripherals in your setup, you could experience
an unstable or non-functioning setup. If you’re not sure if your cables and
peripherals are Thunderbolt compliant, check with the manufacturer.
Replace the Thunderbolt 3 cable
• Use the PCIe expansion box with a different cable that is Thunderbolt compliant.
Test the PCIe expansion box
• Use the PCIe expansion box in a second setup. If the expansion box works in the
second setup, then the first setup is probably the source of the issue.
• Use a different Thunderbolt compliant PCIe expansion box, and see if it works.
Ideally, the second expansion box is one that you know works in other setups. If the
second expansion works in the current setup, then there is probably an issue with
the first expansion box.
