Service Menu
STAR TRAC FITNESS
8 of 8
637-1414 Rev: A
Make sure the coax cable is firmly connected
to the wall outlet and the bottom of the unit.
Also check the internal coax cable in the unit.
Make sure it’s firmly attached to both couplers.
Coax is firmly
connected?
Tighten the connections of
the coax cable. Tighten
both the external and
internal coax cable
connections in the unit.
Then perform a channel
scan.
No
TV Icon active
and channels
present?
Issue is resolved.
Yes
Bypass the coax
cable in the unit.
Bypassing the
Coax Cable in the
Unit
(637-1413)
Yes
TV Icon is Inactive After a Channel Scan
If available, find a
nearby unit with
with a known good
cable feed.
Is a nearby unit
available?
Yes
Swap coax cables
between suspect
and good unit.
Use a Known
Good Coax
Cable Source
(637-1412)
Contact Star Trac Technical
Service
Screen A = Inactive Icon
Screen B = Active Icon
Result 1
Screen A still has inactive
TV icon and screen B has
an active TV icon.
Yes
Result 2
Screen A has an
active TV icon but
screen B has an
inactive icon.
No
The screen is good.
Replace the coax cable.
It’s possible that the coax
cable from the wall to the
unit is the cause.
Issue is with the
feed** and not the
PVS
No
Issue is resolved.
Yes
Find another TV or
screen to test the
feed from the wall.
No
Does 2
nd
TV
find channels?
** Consult with your facility’s Audio/Visual expert or your cable/ satellite provider.
No
Perform a Channel
Scan
TV Icon active
and channels
present?
Replace the coax
cable inside the unit.
Yes
No
Perform a Channel
Scan on both
units.
When the TV icon is inactive (grayed out) after a channel scan, no channels were found and the TV option is disabled. If channels were found the icon is
active. When the icon is touched, the TV will show on the screen.
Perform a Channel
Scan
TV Icon active
and channels
present?
Yes
No
