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12  Alarms / failures / recommendation list 

12.1  Alarms 

 

 

Alarm

 

Code

   

Troubleshooting

 

 

 

Ignition failure

 

 

 

A01

 

 

Maximum time 2400 

sec

 

- the worm drive channel is empty - restart the 

stove 

- resistance burnt 

– replace resistance 

- the burning basket has been incorrectly 

installed

 

 

 

No flame or lack of pellets

 

 

 

A02

 

Temperature under: 
- 104ºF (40°C) (air 
model) 
- 109.4ºF (43°C) 
(boiler model)

 

 

 

- Pellet reservoir is empty

 

Excess heat in the pellet 
drum

 

 

A03

 

 

194ºF (90°C)

 

- the fan is not working 

– call for assistance 

- faulty thermostat - call for assistance 
-  machine with faulty ventilation

 

 

 

Excess fume temperature

 

 

 

A04

 

Over 446ºF (230°C) 

(air model); 

 

Over 446ºF (260°C) 

(boiler model)

 

- the fan is not working or is working at a low 

power level - increase the level to the 
maximum (if the problem persists, call for 
assistance) 

- Insufficient extraction 
- Excess pellets

 

 

Pressure switch alarm

 

 

A05

 

The door is open, lack 
of draught or extractor 

fault for 60 sec

 

- close the door and clear the error message 

on the faulty pressure regulator 

-  obstruction of the exhaust pipe or faulty 

extractor

 

Air mass probe

 

A06

 

40 Ipm delta for 3600 

sec

 

- pipes with insufficient extraction or obstructed 

pipes

 

The door is open

 

A07

 

Door open for 60 

seconds

 

- close the door - clear the error message

 

Fume extractor is faulty

 

A08

 

Connection failure

 

- check connection

 

Fume probe failure

 

A09

 

Connection failure

 

- check connection

 

Pellet resistance error

 

A10

 

Connection failure

 

- check connection

 

Worm drive error

 

A11

 

Connection failure

 

- check connection

 

Pellet level alarm

 

A15

 

 

- check connection

 

Water pressure outside 
operating range

 

A16

 

 

- check connection

 

Excess water temperature

 

A18

 

 

- check connection

 

Table 2 

– List of alarms 

 

Important note: all alarms cause the machine to shut down. The alarm must be  reset and restarted. To reset the 

stove press the 

“On/Off” button for 10 seconds until the  alarm sounds. 

12.2  - Failures 

 

 

Failures

 

Maintenance

 

Air probe failure

 

Low pellet level

 

The door is open

 

Air temperature probe failure

 

Water temperature probe failure

 

Water pressure sensor fault

 

Water pressure close to being outside operating 

range

 

Table 3 

– List of failures 

 
 

Important note: the failures do not case the machine to shut down

 

Warning!

 

In case of an emergency, shut the stove down following the normal procedure to switch the  stove off. 

 

Warning!

 

THE STOVE WILL BE HOT DURING OPERATION SO CARE MUST BE TAKEN  ESPECIALLY WITH THE DOOR GLASS 
AND HANDLE.

 

Summary of Contents for K1700

Page 1: ...K1200 K1700 K2300 Wood Pellet BoilerStove Installation and Operating Instructions Read these instructions carefully before installing using and servicing the stove ...

Page 2: ...2 ...

Page 3: ...RONIC INSTALLATION 16 8 FUEL 16 9 USE OF THE BOILER PELLET STOVE 17 9 1 REMOTE CONTROL AND DISPLAY 18 9 2 DISPLAY INFORMATION SUMMARY 19 9 2 1 Menu 19 9 2 2 Water temperature 19 9 2 3 Date Time 19 9 2 4 Timer 21 9 2 5 Sleep 22 9 3 CONFIGURATION MENU 22 9 4 USER INFO 25 10 START UP 26 10 1 STOP 26 10 2 TURNING OFF THE STOVE 26 10 3 FILLING THE PELLET RESERVOIR 27 11 MAINTENANCE 28 11 1 WEEKLY MAINT...

Page 4: ...led by non qualified personnel WATERFORD STANLEY is not responsible for any damage to stoves not installed and used in compliance to the instructions included in this manual All local regulations national and European standards must be observed when installing operating and servicing the stove Whenever you need assistance you should contact your stove s supplier or installer You must have the wood...

Page 5: ...d as per the requirements of the manual Failure to comply with the Installation requirements or Building Regulations will void your warranty Waterford Stanley reserve the right to replace any part due to manufacturing defect that fails within the warranty period under the terms of the warranty The stove must be used for normal domestic purposes only and in accordance with manufacturer s operation ...

Page 6: ... The stoves must only be installed by a qualified installer who should supply the client with a relevant statement of conformity and who shall be liable for the final installation and consequent product good operating conditions This stove must be used according to its intended use as specified by the manufacturer The manufacturer is excluded from all liability by contract or by tort caused by inj...

Page 7: ...ome hot during normal operation so avoid direct contact with parts such as the door handle and glass Check the existence of any obstructions on the fume duct before turning on the stove after a long period of inactivity This boiler pellet stove is intended for residential use in protected areas Safety systems may turn off the stove If this occurs contact the technical assistance In any circumstanc...

Page 8: ... W Electric power at start up 10 min 406 434 434 W Rated voltage 230 230 230 V Nominal frequency 50 50 50 Hz Efficiency nominal input 94 3 91 1 89 2 Efficiency reduced input 96 35 93 8 93 8 Combustion gas flow max 10 2 14 8 18 8 g s Combustion gas flow min 4 7 6 9 6 9 g s Max flue gas temperature 93 128 153 ºC Min flue gas temperature 64 66 66 ºC CO emissions at rated thermal power 0 016 0 02 0 02...

Page 9: ...9 Front Rear Side Top Figure 2 Dimensions of the K1200 Front Rear Side Top Figure 3 Dimensions of the K1700 Front Rear Side Top Figure 4 Dimensions of the K2300 ...

Page 10: ...10 Figure 5 K1200 Connections Figure 6 K1700 Connections Figure 7 k2300 Connections ...

Page 11: ...unlevel surface Figure 8 Adjustable feet Remove the instruction manual from the package and hand it over to the client Connect the flue the K1200 requires an 80mm diameter flue connection while the K1700 K2300 require a 100mm diameter flue from the flue outlet to a cleaning Tee it should be connected to a 125mm flue chimney liner If a pipe is used for combustion air inlet from the outside it shall...

Page 12: ...terial required to install the casings IMPORTANT NOTICE Before installing the casings it is required that the unit is electrically isolated unplugged To assemble some of this models each kit must include the following parts K1200 Claret White or Black K1200 12kW Oak Figure10 12kW Colours Figure 11 12kW Oak The covers should be placed on the pillars and grille slots identified in Figures 12 13 The ...

Page 13: ...15b Figure 15 Assembly of the top front cover Bottom front cover The bottom front cover can be assembled by removing the screws located on the bottom part of the stove Then place the part in the appropriate position Figure 9 a and replace and tighten the screws again Figure 9 b 16a 16b Figure 16 Assembly of the bottom front cover Side covers To install the stove s side covers position the covers a...

Page 14: ...t be attached to the exhaust pipe of the stove to allow the regular inspection of the system or discharge of heavy dust and condensates As indicated in Figure 17 the exhaust pipe must be assembled to allow cleaning and maintenance of the pipe by inserting inspection points Under normal operating conditions the combustion gas flow should create a draught of 12 Pa one meter above the chimney neck Th...

Page 15: ...dequate air for combustion and the room must have adequate air for ventilation adequate air supply must be provided in line with building regulations The boiler pellet stove has a circular pipe Æ 50mm that may be connected to the exterior of the house An outside air kit and adaptor from 50 100 is available to order from Waterford Stanley This product should not be installed in the same room as an ...

Page 16: ...gineer must add the correct amount of antifreeze product recommended by the manufacturer to circulating fluid to avoid freezing at the estimated minimum temperature 8 Fuel The boiler pellet stove must be operated exclusively with pellets No other fuel may be used Use only pellets certified by standard EN 14961 2 grade A1 with a 6 mm diameter and measuring between 10 and 30 mm long The pellets must...

Page 17: ...plate and painted with high temperature resistant paint releasing flue gases during the first burning sessions due to paint curing Make sure that the hydraulic circuit was correctly assembled and is filled to the correct pressure The room where the stove is installed must have adequate ventilation for all air using appliances to work concurrently The Boiler pellet stove stoves have a probe for mea...

Page 18: ...utomatic mode and exit menus esc b Key to access menus and confirmation key ok c Key to start stop the stove and reset error messages d e d Key to scroll the menus to the left o r to reduce the set point e Key to scroll menus to the right or increase the s et point 20 5ºC 16 03 OFF MODE MENU MAN AUT ESC OK ON OFF ...

Page 19: ...erature can be set between 5 and 35ºC by pressing the key The key allows the user to set the ventilation speed between 1 5 and automatic mode 9 2 2 Water temperature Press the Menu key twice to set the water temperature Water Temp appears on the display Press Set to adjust the set point Heating temperature To set the desired heating temperature press set The display starts to flash Press the or ke...

Page 20: ... set The display starts to flash Press the or key to select the desired day and then ok to confirm Press the key to go to the day of the week menu Day To set the day of the week press set The display starts to flash Press the or key to select the desired day and then ok to confirm Press the key to go to the Time Day Number menu Time To set the time press set The display starts to flash Press the o...

Page 21: ... time Followed by ok to confirm Step 11 Press the button to scroll right air temperature is displayed Press the set button Step 12 Use and to adjust the air temperature Followed by ok to confirm Step 13 Press the button to scroll right air temperature is displayed Press the set button Step 14 Use and to adjust the air temperature Followed by ok to confirm Step 15 Press the button to scroll right w...

Page 22: ...e Nl Dutch Gr Greek It Italian En English Fr French Es Spanish De German Press ok to confirm Press the key to go to the eco menu Eco mode If the stove is equipped with a thermostat that operates exclusively based on the temperature the eco mode can be enabled to reduce the fuel consumption In this mode the stove operates at a set point temperature The stove always runs at maximum operating power u...

Page 23: ... the key tone press set The display starts to flash Press the or key to select On or Off Press ok to confirm Press the key to go to the ºC ºF menu Temperature stove ºC ºF To select ºC ºF press set The display starts to flash Press the or key to select ºC ºF or Auto and then ok to confirm Press the key to go to the Pellet Pellet Qty menu Pellet quantity Press set to see the Temporary settings menu ...

Page 24: ...le or disable the room temperature thermostat Press set The display starts to flash Press the or key to select On or Off and then ok to confirm Press the key to go to the Pellet loading menu Pellet loading This feature allows you to enable the worm drive to fill the channel when it is empty to keep the stove running Press set the ok option appears Press ok to activate the drive the Activated messa...

Page 25: ...information regarding the Free Standing Fire stove Press set the File Code menu appears Display software firmware code Press the key to go to the Operating Hours menu This menu shows for how many hours the stove has been operating Fume extractor operating speed rotation per minute Airflow measured by the air probe Fume temperature esc Set Info Usuario MODE MENU MAN OK OFF ...

Page 26: ...ould appear on the display The heating power can be adjusted at any time by pressing the power selection button for approximately 1 second Users can choose between five preset power levels The selected power is indicated on the display The initial power at each start up will be correspond to the power level set before the last stop 10 1 Stop The stop sequence of the stove is started by pressing th...

Page 27: ... reservoir lid at the top of the stove by sliding the bolt sideways as shown in Figure 24 2 Pour the pellets into the reservoir as shown in Figure 25 Figure 25 Refilling the pellet reservoir 3 Turn on the stove and close the lid pressing it down as shown in Figure 24 a ...

Page 28: ...rence source not found Finally assemble the parts in the reverse order to which they were removed and close the unit door To perform maintenance on the boiler model clean the airflow pipes To do this raise the lid on the top of the unit and then lift the levers inside several times Figure 26 to make the dirt accumulated inside the pipes fall out a b Figure 26 Cleaning the turbulators Then clean th...

Page 29: ...To do this raise the lid on the top of the stove Figure 29 a and then turn Figure 29 b and lift the levers inside several times Figure 29 c to make the dirt accumulated inside the pipes fall out a b c Figure 29 Cleaning the turbulators Then clean the inside of the stove using a steel brush on the surfaces where dirt has accumulated Figure 30 a b Figure 30 Cleaning the interior of the boiler model ...

Page 30: ...dditional cleaning should be performed after every 600 800 kg of pellets consumed or once a year whichever comes first Remove the side covers to access the side lids of the combustion chamber To clean the interior of the unit remove the lid and vacuum the ashes Using a 20 25mm wide 80cm long steel brush thoroughly clean the fume ducts 33 Figure 33 Cleaning Vacuum the interior If you notice that th...

Page 31: ...nd 35 d Then pull the turbulators up Figure 35 e A vacuum cleaner must be used to clean this area Figure 35 f and the interior of the pipes can be cleaned with a steel brush The turbulators that are removed must also be cleaned with a steel brush To reinstall the turbulators execute in reverse the above procedure shown in the figures a b c d e f Figure 35 Cleaning of gas passageways and turbulator...

Page 32: ...move the six wing nuts securing each turbulator set Figure 36 b and 36 c Then pull the turbulators up Figure 36 d e A vacuum cleaner must be used to clean this area Figure 36 f and the interior of the pipes Figure 36 g can be cleaned with a steel brush The turbulators that are removed must also be cleaned with a steel brush Figure 36 h To reinstall the turbulators execute in reverse the above proc...

Page 33: ...leaning the glass The glass may only be cleaned with the stove completely cold and using an appropriate product as per the instructions for use You should prevent the product from reaching the sealing ring and painted metal parts so that no undesirable oxidation occurs The sealing ring is glued so should not be exposed to moisture from water or cleaning products Figure 39 Incorrect cleaning of the...

Page 34: ...ipes with insufficient extraction or obstructed pipes The door is open A07 Door open for 60 seconds close the door clear the error message Fume extractor is faulty A08 Connection failure check connection Fume probe failure A09 Connection failure check connection Pellet resistance error A10 Connection failure check connection Worm drive error A11 Connection failure check connection Pellet level ala...

Page 35: ...35 13 Exploded views K1200 ...

Page 36: ...36 K1200 ...

Page 37: ...12000000080 Control Board 20 IC0490000000006 Exhaust Fan 21 CO0310000000150 Motor worm screw 22 IC0212010030007 Back panel 23 IC0114000000000 T143 Bushing 24 CO0728000000000 Rubber motor stop 26 CO010226T150A12 Wormscrew support 27 IC0415000000000 Wormscrew 28 IS0899012000000 Stainless washer 29 CO0303000000006 Igniter Ceramic 31 ME1006100000000 Universal connection interface 32 CO0312000001000 Ba...

Page 38: ...38 K1700 ...

Page 39: ...39 Exploded view K2300 ...

Page 40: ...l K1700 22 IC0212010300006 Back Panel K2300 23 IC0114000000000 T143 Bushing 23 IC0114000000000 T143 Bushing 24 CO0728000000000 Rubber motor stop 24 CO0728000000000 Rubber motor stop 25 IC0414000260001 Motor support bracket 25 IC0414000260001 Motor support bracket 26 CO010226T150A12 Worm screw support 26 CO010226T150A12 Wormscrew support 27 IC0415000000000 Worm screw 27 IC0415000000000 Wormscrew 28...

Page 41: ... connections in place of the wires in the picture below providing a call for heat All electrical connections must be made by a competent electrician The connection therm can be used in conjunction with a room thermostat it will then allow the output of the pellet stove vary between high and low output in accordance with the thermostat The connection remote can be used in conjunction with a timer t...

Page 42: ... 0 25 LED Green 2 LED yellow 25 50 LED Green 3 LED yellow 50 75 LED Green 4 LED yellow 75 100 Table 1 Performance of the pump Figure 18 Performance of the pump Note the pump is configured as standard at full capacity 75 100 15 3 Changing the setting of the pump To switch between between the view of the performance of pump and the view of settings just press the button once If you need to change th...

Page 43: ...e 6 if we have several alarms at the same time the yellow LED indicates the alarm with higher priority the priority sequence is defined on table as follows Display Priority Alarm action LED 1 red LED 5 yellow 1 Rotor is blocked Wait or deblock the shaft LED 1 red LED 4 yellow 2 Supply voltage too low Control the supply voltage LED 1 red LED 3 yellow 3 Electrical error Control the supply voltage or...

Page 44: ... only the central heating radiators Note The room thermostat should have 1 to 2 C of hysterisis Water temperature controlled regulation On Modulating pump On Water sensing inhibition On Alternative hydro shutdown On Pump On 50 C Pump Off 50 C Pump settings can be amended during commissioning if required 1 1 ...

Page 45: ...y water combined with solar panel Example electrical connection of a thermostat ambient air monitoring of a differential thermostat connected to the deposit and three way valve to a relay box Figure 52 electrical connection of a thermostat ambient air monitoring of a differential thermostat connected to the deposit and three way valve to a relay box ...

Page 46: ...46 Figure53 Connection of pellet boiler using 2 way valves and automatic bypass Figure 54 ...

Page 47: ...sensing inhibition On Alternative hydro shutdown On Pump On 50 C Pump Off same or thermostat temperature 1 C below the temperature differential thermostat When using the generator with differential thermostat the machine must be connected in the CONNECTION Remote Calculation deposits of inertia buffer tank for pellet boilers it is recommended that the buffer tank has 20l kW Connecting underfloor h...

Page 48: ...ainable development of the Planet End of life stoves should be returned to authorised waste processing systems We advise you to contact your local authorities for instructions 18 Annexes Operations flow charts Flow chart 1 Normal activation Note only for the boiler model The circulating pump operates intermittently from the moment the water temperature reaches 50ºC and operates continuously from t...

Page 49: ...49 Flow chart 2 Switching off the pellet stove Note The circulating pump is turned off when the water temperature reaches below 40ºC ...

Page 50: ...50 Supplied by Waterford Stanley Ltd Unit 401 403 IDA Industrial Estate Cork Road Waterford Ireland Tel 051 302300 www waterfordstanley com ...

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