Returning the device
Operating Instructions KB2 Keyboards
R. STAHL HMI Systems GmbH / OI_Keyboard_KB2_en_V_01_00_02.docx / 07.03.2022
Page 39 of 68
12 Returning the device
Only return or package the devices after consulting R. STAHL. Contact the responsible
representative from R. STAHL. R. STAHL's customer service is available to handle returns if
repair or service is required.
Contact customer service via E-mail or telephone:
E:
T:
+49 221 76806 3000
Requesting a RMA ticked via our website:
Go to
Under "Support" > "RMA form", select "Request RMA ticket".
Fill in and send the form.
You will automatically receive and E-mail with an RMA ticket.
Print out the RMA ticket.
Clearly copy the RMA number onto the outside of the package.
Send the device with the RMA ticket included in the package to R. STAHL HMI Systems
13 Cleaning
Check the device for damage before and after cleaning it. Decommission damaged devices
immediately.
Devices located in hazardous areas may only be cleaned with a damp cloth to avoid
electrostatic charge.
When cleaning with a damp cloth, use water or mild, non-abrasive, non-scratching cleaning
agents.
Do not use abrasive detergents or solvents.
Never clean the device with a strong water jet, such as a pressure washer.
For trackball cleaning, see chapter
