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The videos/photos
do not appear on the
television
•
Verify if the camera is correctly connected to
the television using the HDMI cable.
•
Verify if the memory card contains videos/
photos.
The computer does
not recognize the
camera
•
Verify if the camera is properly connected to
the computer using the USB cable.
•
Verify that camera is turned on.
The computer can’t
play videos
•
The .MP4 video format requires the use of a
video playback software compatible such as
VLC, Windows Media Player or QuickTime.
ERROR MESSAGES
Error message
Possible solutions
no card
•
There is no memory card in the camera. The use of
a memory card is required to record video and
photos
card ful
•
The memory card is full. Delete the files or use a
new memory card.
SD error
The camera can not access the memory card.
•
Turn off the camera and turn it on again.
•
Remove the memory card and insert it again.
•
Verify if the gold contacts are not dirty.
•
Format the memory card.
TROUBLESHOOTING
Problem
Possible solutions
Impossible to turn on
the camera
• Verify if there is a battery in the camera.
• Charge the battery.
Impossible to turn on
the remote control
• Change the batteries.
The screen of the
camera turns off
(ENERGY SAVING)
•
The screen turns off in order to preserve the
battery while still recording. To return to the
screen, press the OK button.
The camera turns off
•
Charge the battery.
•
When the remote control option is disabled,
the camera turns off after 2 minutes of inacti-
vity.
Press and hold the button a few
seconds to turn on the camera.
The camera does not
respond
•
Remove the battery and reinstall it.
Impossible to take
videos/photos
•
Verify if there is a battery in the camera.
•
Charge the battery.
•
Memory card is full.
•
Verify if the camera is turned on.
The remote control
does not communi-
cate with the XCEL HD
camera
•
Respect the maximum wireless range (40 ft)
between the camera and the remote control.
•
Change the battery in the remote control.
The remote control
does not communicate
with the XCEL HD2
camera
•
Turn off the camera.
•
Turn on the camera and make a new synchro-
nization.
•
Respect the maximum wireless range (40 ft)
between the camera and the remote control.
•
Change the battery in the remote control.
The camera heats
•
It is possible that the camera warms up during
extended use. (Heat sink located under the
camera) This is normal and does not affect
the life or performance of the camera.
The housing fogs
•
Use anti-fog inserts, sold separately (see
AVAILABLE ACCESSORIES section)
•
Apply an anti-drip solution on the lens of the
housing to prevent fogging when using the
camera in the rain or underwater.
Troubleshooting/ Error messages
