28
Auto Attendant Operation
ˆ
Auto Attendant Operation
Auto Attendant sets a station to answer calls
and direct messages through the system
without an operator. The recorded greetings
help callers reach the desired station.
If you assign an Auto Attendant station,
when a call comes in, only the Auto Atten-
dant station rings. The station answers a call
with the greeting, directing the caller to an-
other station in the system.
To access a station, the caller must enter the
corresponding extension number after press-
ing
*
(
*
11
,
*
12
, and so on).
To access a station's greetings, the caller
must enter the greeting number preceded by
*
0
(
*
01
,
*
02
, and so on).
For example, when Auto Attendant answers
a call, the caller hears:
“Hello, you have reached ABC Corporation.
To skip the greeting and go directly to voice
mail, select
#
now. To talk to our marketing
section, select
*
12
now. For the sales sec-
tion, select
*
13
now. To reach customer ser-
vice, select
*
14
. For the warehouse, select
*
15
now. For our accounting section, select
*
16
now. To hear this message again, select
*
11
now. “
After the caller dials a station’s extension
number, this message plays:
“Hello, you have reached the desk of Jane
Dee, Financial Consultant. If you would like
to leave a message, begin speaking after the
tone. To hear today's top ten mutual funds,
select
*
02
now. To hear a listing of today's
top stock bargains, select
*
03
now. To listen
to today's interest rate, please select
*
04
. To
hear what the NASDAQ, Dow Jones 30 and
Standard and Poors Indexes last closed at,
select
*
05
now. To hear this week's stock
news highlights, select
*
06
now. If you would
like this greeting to repeat, select
*
01
now.”
Note: When Auto Attendant is on, VOICE
MAIL automatically lights at the Auto Atten-
dant station and cannot be turned off until the
Auto Attendant is turned off. If you attempt to
turn voice mail on or off,
AUTO
ATTENDANT
appears to remind you that the station is as-
signed as Auto Attendant.
When you receive a call while you are on an-
other line using the handset or headset, the
caller goes to voice mail immediately. If you
are talking on the speakerphone or making
an intercom call, the caller is put on hold until
you hang up or switch to the handset or
headset. The caller hears “Hello. Thank you
for calling. Your call will be answered short-
ly.” (This message cannot be changed.)
When you finish the call or switch to the
headset or handset, the caller hears the
greeting and the system is ready to record
the incoming message. Or, you can answer
the call by pressing the flashing line button,
thereby terminating the original call or the in-
tercom call.
ASSIGNING AN AUTO
ATTENDANT STATION
You can assign only one station in the sys-
tem as the Auto Attendant. The station must
have common lines with all the stations in the
system.The Auto Attendant is preset to
OFF
.
1. Press
PROGRAM
.
2. Select
ANSW
.
AUTO
ATTND
appears.
3. Select
CHANGE
.
4. Select
ON/OFF
.
43-5708.fm Page 28 Monday, September 18, 2000 7:56 AM
