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Sprint AIRAVE 2.5+, Troubleshooting Manual

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Sprint AIRAVE 2.5+ Troubleshooting Manual Download Page 19

Summary of Contents for AIRAVE 2.5+

Page 1: ...Technical and Troubleshooting Guide AIRAVE 2 5...

Page 2: ...aming may not be enabled and certain applications that are preinstalled on your device may not be available or operational Also to purchase other subscription based third party content from applicatio...

Page 3: ...e which means a stronger signal and improved voice quality A strong signal can extend battery life and data applications on smartphones such as mobile email devices work faster The AIRAVE connects to...

Page 4: ...to receive the best voice and data quality FAQs page 16 Learn the answers to frequently asked questions about Sprint AIRAVE coverage Tools Resources page 17 Find useful tips for your device and disco...

Page 5: ...he Box Mobile Network GPS Broadband AIRAVE External GPS Antenna Cable Read Me First Technical and Troubleshooting Guide and Sprint Important Information Yellow Ethernet Cord Power Cord Check that thes...

Page 6: ...includes cable or DSL as well as a fractional T1 or full T1 installed and active at the location No Satellite WiFi Dial up or wireless internet access works for the AIRAVE The following is a sample li...

Page 7: ...rs require a log in for their users You may be required to enter a login in ID and password to set up your AIRAVE This is especially common for DSL customers The online user guide provides steps for t...

Page 8: ...e AIRAVE as in the following examples a Configuring the AIRAVE behind the router It is not recommended to configure the AIRAVE behind a personal router Some users may want to use this configuration pu...

Page 9: ...n the steps will be similar For detailed setup instructions see the Read Me First insert provided in your box or online at sprint com airave Attention After installing and turning on your AIRAVE for t...

Page 10: ...router to the AIRAVE s blue LAN ports Tip To ensure the best voice and data quality always connect the LAN router to your AIRAVE Do not connect the router directly to your broadband modem or other bro...

Page 11: ...ns to take so that the built in router works with your existing ISP setup Broadband connection device LED display pattern Symptom Action to take Cable modem Broadband and Mobile solid green Not applic...

Page 12: ...GPS cable is not long enough to reach a window there are options to purchase a longer GPS cable through vendors Contact AIRAVE Technical Support for more information Why does the AIRAVE need a GPS ant...

Page 13: ...ernet service is working Off No power Mobile Solid green Ready Blinking red Not ready for service Solid red Hardware problem Off No power Network Solid green Ready Blinking red Not ready for service S...

Page 14: ...tware version on the AIRAVE LED States General Error Fault Scenarios Broadband GPS Network Mobile Meaning Hardware Error Detected Call AIRAVE Tech Support All connections made to Sprint network but AI...

Page 15: ...em requiring a reset To reset the AIRAVE push the Reset button for at least 10 seconds as shown in the drawing below After resetting your AIRAVE it goes through an automated setup sequence During this...

Page 16: ...s your wireless handset D Do wireless calls initiated on the AIRAVE continue once the user leaves the AIRAVE coverage area Yes Calls that originate on the AIRAVE automatically transfer to the Nationwi...

Page 17: ...nalized one on one Ready Now appointment at a Sprint Store near you From a Phone AIRAVE Technical Support for activation and technical issues Dial 1 866 556 7310 Sprint Customer Service general custom...

Page 18: ...u Less paper more and better information Just visit sprint com support from any computer to access your complete user guide and the rest of our support materials What else has Sprint been doing Plenty...

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Page 20: ...Printed in China 912402...

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