Sprint AIRAVE 2.5+, Troubleshooting Manual

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14 AIRAVE Technical Support 866-556-7310
LED Behavior – AIRAVE 2.5+ Initial Activation Pattern
Broadband GPS Network Mobile Meaning
Initial Hardware Tests – 10-15 seconds [Unit is doing a
quick system test]
Software Loading (20-25 secs) [All LEDs off except
broadband connection as unit receives a software update]
Software loaded and services started
AIRAVE link has been established to Sprint network
Unit has GPS lock and internet connection to Sprint network
All connections made and AIRAVE is ready for use
Note: The activation pattern may repeat if loading a new software version on the AIRAVE
LED States – General Error/Fault Scenarios
Broadband GPS Network Mobile Meaning
Hardware Error Detected; Call AIRAVE Tech Support
All connections made to Sprint network but AIRAVE
unable to function for wireless calls; Call AIRAVE Technical
Support at 1-866-556-7310
All connections made for internet and wireless calling;
user should attach the external GPS cable
GPS lock has been lost and AIRAVE has fallen out of sync
with network; user must install external GPS cable
Internet is working but secure connection to Sprint
network is not; Call Tech Support for AIRAVE
You have no internet connection; contact your ISP for an
outage of your DSL or cable service or modem issue
Key | Solid Green | Solid Red | Off | Blinking Red
LED Status Messages