ACE ATTACk
™
TENNIS MAChINE
Sports Attack, LLC.
•
800-717-4251
•
www.sportsattack.com
i
WARRANTY STATEMENT
What is most important to Sports Attack is that your machine meets your expecta-
tions of quality and performance. We stand behind the material and workmanship
of our machines for five (5) years from the date or original purchase for institu-
tional and residential use and one (1) year for commercial environments, with the
following exceptions:
-Throwing Wheels are warranted for two (2) years;
-Electronic Controller is warranted for two (2) years; and,
-Throwing Wheel Motors are warranted for two (2) years.
this warranty excludes any cosmetic issues or normal wear and tear of the unit,
and is not in effect if the machine has been misused, misapplied, improperly as-
sembled, or modified without the express written permission of Sports Attack. In
addition, this warranty does not apply to damage in transit, in any accident unre-
lated to the direct operation of the equipment, or by fire, flood or act of God.
If you encounter any issues during the warranty period, Sports Attack will quickly
get your machine back in working order. If the warranty repair involves a replace-
ment part, we will make sure you get both the part and easy instructions for
replacement at no cost to you. If a service person is needed, Sports Attack will pay
the pre-approved labor charge to get your machine back in working order.
Please know that any problem can quickly be resolved with a phone call to our
experienced, responsive
customer service department at 800.717.4251
. We are
here to answer your questions and to make sure your machine provides you years
of service.
RETURNS
Sports Attack manufactures the highest quality sports training equipment in the
world. If for any reason you are not satisfied, a machine can be returned within 30
days of receipt for any reason for a full refund less a 10% restocking fee. Cost of
shipping the unit back to Sports Attack will also be the responsibility of the pur-
chaser. Please note that the refund amount may be reduced by any non-cosmetic
damage to the machine.
If you have any questions or concerns, please give our experienced, responsive cus-
tomer service department a call at 800.717.4251.
ShIPPING DAMAGE CLAIMS PROCEDURE
NOTE:
For your protection, please note that equipment in this shipment was
carefully inspected and packaged by skilled personnel before leaving the factory.
Upon acceptance of this shipment, the transportation company assumes full
responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:
1.
VISIBLE LOSS OR DAMAGE:
Be certain that any visible loss or damage is noted on the
freight bill or express receipt, and that the note of loss or damage is signed by
the delivery person.
2.
FILE CLAIM FOR DAMAGE IMMEDIATELY:
Regardless of the extent of the damage.
3.
CONCEALED LOSS OR DAMAGE:
If damage is unnoticed until the merchandise is
unpacked, notify the transportation company or carrier immediately, and file
“CONCEALED DAMAGE” claim with them. this must be done within fifteen
(15) days from the date the delivery was made to you. Be sure to retain the
container for inspection.
Sports Attack LLC. cannot assume liability for damage or loss incurred in transit.
We will, however, at your request, supply you with the necessary documents to
support your claim.
W
arr
anty/Shipping
RETURNS
to return an item, please
contact our Customer Service
Department at 800-717-4251.
A 15% restocking fee will
be charged for any items
accepted for return. It is the
customer’s responsibility
to handle the repacking
and shipment (as well as
all associated fees) back to
Sports Attack.
No returns will be accepted
after 30 days of receiving
product.
To register the Warranty,
please go to our website:
www.sportsattack.com/warranty
For repairs and service after the Warranty
period, please call:
Sports Attack
Customer Service Dept.
Ph
800-717-4251
Fx
775-345-2883