8
9. TROUBLESHOOTING
In the event that you run into issues with programming and accessing your
safe, please read through this section for answers to your questions.
YOUR PROGRAMMED
FINGERPRINT IS NOT
READING AT ALL TIMES
SOLUTION
PROBLEM
Placing a portion of a fingerprint on the scanner
that has not been programmed can result in an
error. We recommend programming multiple
areas of each fingerprint.
Make sure to hold down your finger on the
scanner instead of tapping. Scanner needs time
to complete the scanning process.
Fingerprints may lack definition due to excessive
skin dryness. We recommend applying
moisturizer or slide your fingerprint against your
forehead before scanning process.
THE SCANNER IS NOT
READING YOUR
FINGERPRINT
10. CLEARING ALL PROGRAMMED FINGERPRINTS
NOTE:
If 100 max fingerprints have already
been programmed the indicator ring
will flash 5 times and beep 5 times.
We recommend clearing all
programmed fingerprints and starting
the programming process over.
Hold the reset button for 5
seconds. After 5 seconds, the
indicator ring will flash green two
times and beep two times to
signal that all fingerprints have
now been cleared. The safe will
not open to any fingerprints until
a new fingerprint has been
programmed.
x
2
x
2
GREEN
LIGHT
Red Reset Button
