www.sportdog.net
13
Troubleshooting
The answers to these questions should help you solve any problem you have with this system. If
they do not, please contact the Customer Care Center at 1-800-732-0144 or visit our website at
www.sportdog.net.
My dog is not responding when
I press a button.
• Check to see if the Collar Receiver has been turned on.
• If your range has reduced from the fi rst time you have
used it, please check to see if the battery is low in either
the Remote Transmitter or Collar Receiver.
• Many factors can impact the range you have with the
FieldTrainer 400 & 400S. For a list of these factors,
please refer to “How the System Works”.
• You can verify the Collar Receiver is delivering
stimulation to your dog by placing the test light, enclosed
in your kit, on the Collar Receiver. Please refer to the
“Test Light Instructions” Section for details.
• Increase the Intensity Dial. Refer to “Find the Best
Intensity Level For Your Dog” for more information.
• Make sure the Collar Receiver’s Contact Points are
placed snugly against your dog’s skin. Refer to “Fit the
Collar Receiver” for more information.
• If you notice your operating time dropping to about half
the original time, your Collar Receiver battery needs
to be replaced. Contact the Customer Care Center to
purchase a new one.
The Collar Receiver will not
turn on.
• Make sure the Collar Receiver has been charged. For the
initial charge, be sure to charge it for 24 hours. Future
charges only take 12 hours.
The Collar Receiver is not
responding to the Remote
Transmitter.
• Verify the Collar Receiver has been turned on. Refer to
“Turning the Collar Receiver On and Off ”.
• Refer to “Reset the Collar Receiver.”
