PCS 570 User Manual
Basic Call Handling
PCS 570 User Manual V1.2/0611/3
7
1
Enter the relevant Account Code.
Use context sensitive key beside the Backspace icon to make any changes, if
necessary.
2
Press the context sensitive key beside the Enter icon
or
2
Press the context sensitive key beside the Cancel icon to return to your idle
page
For further information on using Account Codes on your telephone system please refer to your System
Administrator.
Answer a call
On receiving a call your handset will ring and Call Status will display the details of the call:
Internal call
External call
First line - the caller’s name (if recognised
by the system) and the caller’s number
Second line - who the call is for. This will
either be your name, the name of the
colleague who has diverted their calls to
you or a Department name.
Third line - the duration of the call
This information enables you to answer the
call in the required manner.
To answer the call lift your handset or press the Speaker button
Reject a call
If you do not wish to answer the call press the context sensitive key beside the Reject icon
The call will be passed to your Forward on Busy number (if set) or passed to voicemail (if enabled) or
cancelled. (Please refer to your System Administrator for further information on your Forward on Busy
number.)
View a note
During the process of a call you can view notes related to that call or to the contact the call was made to or
received from. The note might have been added when the call was originally received by, for example,
the receptionist before transferred the call to you and may give details of the nature of the call helping you
Summary of Contents for PCS 570/G
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