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PCS 520  Quick Reference Guide  Version 3.2

Answering a Call

 

Your Call Status screen will display the caller’s details

Lift the handset or select the Handsfree/Headset key

(If your phone is busy or not answered within 20 seconds
(default) the caller will be passed to voicemail, if enabled)

Ending a Call

Replace your handset or select the Handsfee/Headset key

Using Mute

Whilst on a call select the Mute key
The microphone is now muted so the other person on
the call cannot hear you. A red led indicates that Mute
is on.
Selecting the Mute key a 2nd time restores normal
conversation.
(Mute works in handset, handsfree and headset mode.)

Placing a Call on Hold

Whilst on a call, select the Hold/Recall key
To retrieve the call select the Hold/Recall key again

Transferring a Call

Announced Transfer

Place the call on hold as above
Dial the internal or external number
Wait for the call to be answered
To transfer the original call replace your handset

OR

To return to the original call, wait for the destination to
hang up and you will be automatically connected to the
original call, or select the Hold/Recall key.

Ending a Call

Using Mute

OR

PCS 520

Answering a Call

Placing a Call on Hold

Transferring a Call

3

Summary of Contents for PCS 520

Page 1: ...PCS 520 Quick Reference Guide Version 3 2 PCS 520 Quick Reference Guide Version 3 2 ...

Page 2: ...ber required via the telephone keypad Your System Administrator will inform you if a prefix is required The Caller Display screen will show the number you are ringing and your details Using the Internal Directory to Make a Call You can store up to 100 entries in your Internal Directory Select the Directory key Scroll through the entries using Scroll Up Down keys OR Search for a particular entry us...

Page 3: ...that Mute is on Selecting the Mute key a 2nd time restores normal conversation Mute works in handset handsfree and headset mode Placing a Call on Hold Whilst on a call select the Hold Recall key To retrieve the call select the Hold Recall key again Transferring a Call Announced Transfer Place the call on hold as above Dial the internal or external number Wait for the call to be answered To transfe...

Page 4: ...y any extension Once on a call select the Call Park key The Call Park slot 1 through 4 where the call is held will be announced to you Picking up a Parked Call Select the appropriate Park Collect key 1 through 4 Lift your handset or talk using handsfree or headset operation Redialling a Number The Redial list will display the last 5 outgoing calls made from your extension Lift your handset or sele...

Page 5: ...ect the Delete icon Voicemail Leaving a Message for a Colleague If the extension you are ringing is busy or not answered you will be transferred to voicemail if enabled and played your colleague s greeting Leave a message Replace your handset Accessing Your Own Messages The Message Waiting LED and the Message icon in the Caller Display will flash to indicate that you have a new voicemail message T...

Page 6: ... to you When requested record your new greeting Replace your handset to save your new greeting OR Press when you have finished recording your greeting Wait for the new recording to be played back to you Press 7 to save the new greeting or replace your handset OR If you wish to re record the greeting press 2 and repeat steps 3 4 or 3 6 OR If you wish to delete the new greeting and return to your or...

Page 7: ...al number where you wish to receive your telephone calls Press the key Select the Handsfree Headset key Forwarding Your Calls Select the Follow me ON key Select the Handsfree Headset key Turning Forwarding Off Select the Follow me OFF key Select the Handsfree Headset key Setting Your Forwarding Number Forwarding Your Calls Turning Forwarding Off Follow me to Follow me ON Follow me OFF ...

Page 8: ...The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com ...

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