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Spitfire_Snom_User Guide_1_10-02-09  

Denying/ blocking a call 

 

When the 

Snom 820

 signals an incoming call, you have the option to 

deny the call by pressing 

, t

he caller will be directed to voicemail or 

press 

 to transfer the caller to another extension. 

 

Hold and resume 
 

When a call is in progress, press the Hold key to put the ongoing call on 

hold, i.e. neither party can hear the other. 

 

Held calls are indicated threefold: by the text on the display, the line key 
is slowly blinking green, and the call indication LEDs is glowing red. You 

can now: 

 

 

Transfer the held call blindly or with prior announcement – see 

page 31. 

 

Receive and make calls and put other calls on hold. 

 

Pick up the held call by pressing its line key or by pressing Hold 
again If the other party hangs up while on hold the call terminates 

on your phone as well and the indicators are turned off.  

 

Transfer 

 

Direct Transfer

 

 

When you have a call on the line, transfer the call to a third party. 

 

Press the Transfer key. 

Dial the number of the third party you intend to transfer the call to. 

Press

 

Transfer to Voicemail 

 

Press the Transfer key. 

Dial 8 followed by the number of the third party you intend to transfer the 
call to. 

Press

 
 
 

Summary of Contents for SNOM 820

Page 1: ...ransfer 6 Transfer to voicemail 6 Consultation transfer 7 Call Pick Up 7 Call Parking 7 Pick up parked call 7 Pick up specific parked call 7 Conference 7 Mute Un mute 8 Do Not Disturb DND Mode 8 Adjus...

Page 2: ...phone number Typing in letters and digits by pressing the keys repeatedly similar to a mobile phone etc The Call Indication LED 2 Blinks red rapidly when call is coming in Glows red steadily and brigh...

Page 3: ...he line Line Keys 3 Blinks green slowly when call is on hold on the line The Message LED 11 glows red when new message on mailbox To cancel actions or input use the CANCEL key 10 The ENTER key 8 confi...

Page 4: ...Spitfire_Snom_User Guide_1_10 02 09 4 Context sensitive symbols...

Page 5: ...to start the call Redial Press the button Select telephone number from a list and Press the button Incoming call When your Snom 820 is called it rings and displays the following screen The call will b...

Page 6: ...call indication LEDs is glowing red You can now Transfer the held call blindly or with prior announcement see page 31 Receive and make calls and put other calls on hold Pick up the held call by pressi...

Page 7: ...rty on hold press 85 You will hear a message informing you that the call has been parked Pick up Parked Call Dial 86 If more than one call parked system will select which call to pick up Pick up Speci...

Page 8: ...phone again LED off DND Mode on off Press key to turn Do not disturb mode on The display will show All incoming calls will be forwarded to the number set in call forwarding or go to voicemail if there...

Page 9: ...will for example normally be the case in a call center environment the key is used to accept incoming calls Call Diversion All kinds of call diversions can be set changed and deactivated in the menu...

Page 10: ...creen Forward when Busy Calls ringing while phone is busy are forwarded to the number of the phone extension or mailbox specified as this function s target Press Menu key Press 2 Call Features Press 1...

Page 11: ...n or mailbox specified as this function s target Press Menu key Press 2 Call Features Press 1 Call Forwarding Press 3 Forward After Timeout Press 2 Target when Forwarding Type number Press Press 3 Cal...

Page 12: ...ontains an internal phone book that can be accessed from the phone s idle state by pressing function key Adding an entry Press function key Select New Item using the navigation button and press Enter...

Page 13: ...es Select Option 2 to change your access code and press to save Select Option 3 to record your name and press to save Select Option 4 to record your personal greeting and press to save When messages a...

Page 14: ...isten in to another extensions conversation provided they have been assigned permission to do so There are three modes 1 Call Barge In Is this mode a tone will be played to both parties to indicate th...

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