WARRANTY POLICY
Parts Returns
It is very important that you have not only the model number but also the serial number on hand when placing a parts
order. If a serial number is provided at the time a warranty parts order is placed the required parts will be sent to you
at no charge. If the unit is no longer covered under warranty the parts will be billed to you on 30 day payment terms.
If a warranty replacement part is required to be returned to Spirit it will be noted on the packing list included in your
shipment. Also noted on the packing list will be the amount you will be invoiced if the parts are not returned within
30 days.
Parts Required to be Returned for Credit
Upper Electronics - XE Series
Paperwork Requirement:
A copy of your invoice or packing list and diagnostic form (if included with replacement
part) must be returned with the defective part to receive warranty consideration.
Warranty Labor Reimbursement Procedure
Complete Request for Warranty Labor Credit Form.
Fax completed form to (870) 930-9013.
Once Spirit has received your returned parts, your request will be processed and returned by fax to you.
What is Not Covered
1) Failures created due to improper installation or maintenance.
2) Repairs requiring only simple adjustments, fuses, or calibrations.
3) Damages sustained from shipping - Freight claim must be filed with your carrier.
4) Repairs that are made beyond the warranty period.
5) Repairs where the customer is paying the base labor fee to the dealer.
6) Units that are dealer stock or floor models.
7) Trips for diagnostic visit.
8) Residential units in a commercial setting.
Credit will not be issued for repairs in which:
1) Parts required for return are not returned to Spirit within 30 days.
2) All paperwork is not completed or returned.
3) Spirit confirms that work was not completed.
Warranty Labor Reimbursement Policy
Spirit has established a set of guidelines that are fair to both independent service companies and to Spirit. Our policy
on labor warranty reimbursement is simple...we pay a one time flat completion fee of $80 per service occurrence.
Once all work required to complete the repair has been finished and all parts required for return have been returned to
Spirit either credit or payment in the amount of $80 will be issued to your company. The one-time flat completion
fee of $80 will be paid only when the repair is complete and the unit has been returned to proper working condition.
If your company needs consideration for labor or trip fees that are higher than Spirit’s standard fees, they will be
evaluated on a case-by-case basis. (e.g. - travel to perform service work in Manhattan). Any change in the fee
schedule must be approved in writing by Spirit before any work is performed.
For Dealers That Wish To Use Third Party Service
It is Spirit’s policy that all dealers service products that they sell to end users. If your company chooses to use an
independent company for service, you are responsible for all service work. Our labor reimbursement policies apply in
every case and any charges in excess of Spirit’s one time flat completion fee will be billed back to the selling dealer.
In certain circumstances, we will work directly with an independent service company, but we will not pay for any
service that deviates from our policy for dealers wishing to have this arrangement. Dealers will be responsible to the
service company for all charges disallowed by Spirit. Any deviation from Spirit policy must be approved in advance
in writing.
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Summary of Contents for XBR25
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