Troubleshooting
In the unlikely event you experience issues with this product,
please follow the relevant procedure detailed below. If this
does not resolve the issue, please visit www.spirepayments.
com or your solution provider for further assistance.
No display
• Check the cable is secure with the EFTPOS device.
• If the cable has an external power supply ensure it is
turned on and operational.
Cannot read Cards
• Ensure the magstripe card has swiped in the correct
orientation.
• Ensure the Chip Card has been inserted in the correct
orientation.
• Ensure the contactless card has been placed at a distance
of 0 to 4 cm from the device display.
• Test with another card of the same type.
Spire Payments Holdings S.à.r.l. Proprietary Information
www.spirepayments.com
English Language 160316-10
Caution and Safety Instructions
• Do not attempt to disassemble, service or repair any part.
• Do not use if damaged or with signs of tampering.
• Only use the supplied power adapter with an electrical
outlet of the correct rating.
• To avoid the potential hazard of electrical shock do not use
in wet environments or during an electrical storm.
• Do not use in proximity of potentially flammable gases or
substances.
• Ensure cables used do not cause a trip hazard or risk the
device being dropped on to a hard surface.
• Do not expose to excessive heat or cold. Only operate
between 0 °C and 40 °C.
• Before cleaning, disconnect from the electrical outlet. Use
only a dry or dampened soft cloth.
• Do not immerse, use liquids, sprays or aerosol cleaners.
Clean all spillages quickly.
• Dispose any part in an environmentally sound manner and
in accordance with local laws.
• Spire Payments will not be held liable for any damage
resulting from user operation that does not comply with
the guidance stated.
SPp30 Retail PIN Pad
Quick Reference Guide
Declaration of Conformity and Compliance
EU Compliance Statement:
Spire Payments Holdings S.à.r.l. hereby declares that this device is
in compliance with the essential requirements and other relevant
provisions of the R&TTE Directive and the Directive on the restriction
of the use of certain hazardous substances in electrical and electronic
equipment.
A copy of the EU Declaration of Conformity is available online at:
www.spirepayments.com
PCI PTS •
The PCI Notice and Installation Guidance is available online
at: www.spirepayments.com
