7
EN
If you as the purchaser or user are not prepared to accept the
liability associated with the use of the Product, purchaser is advised
to return the Product immediately in new and unused condition to
the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict
of law principals). This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
Horizon reserves the right to change or modify this warranty at any
time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide
warranty support or service. Once assembly, setup or use of the
Product has been started, you must contact your local distributor
or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any
assistance. For questions or assistance, please visit our website
at www.horizonhobby.com, submit a Product Support Inquiry, or
call the toll free telephone number referenced in the Warranty
and Service Contact Information section to speak with a Product
Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/service-center_render-service-center.
If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone
number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be
sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service you are
agreeing to payment of the service without notification. Service
estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon’s Terms and Conditions found
on our website http://www.horizonhobby.com/content/service-
center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership. If
received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through
a carrier of the sender’s choice and at the sender’s
expense. Horizon will hold non-compliant Product for a
period of 60 days from notification, after which it will be
discarded.
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Warranty and Service Contact Information
Country of Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair Requests) servicecenter.horizonhobby.com/RequestForm/
2904 Research Road
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
