20
Troubleshooting
1. Configuration changes are not showing up in Spec-
Connect
To prolong battery life, the DataScout modem does not remain
continuously connected to the internet and SpecConnect. De-
pending on how your DataScout modem is configured,
it can
take up to 60 minutes
for settings to propagate to the modem,
or for data to be sent to SpecConnect. Wait until, at least, 2 log
intervals have elapsed. If the changes still do not appear, try re
-
sending the configuration from SpecConnect.
2. Data is not showing up on SpecConnect
-
Ensure that the serial number of the station or pup(s) connected
to the modem is listed in the Equipment list of SpecConnect.
Contact Spectrum if they do not appear in this list.
-
If the serial number appears on the list, click
“
Configure
”
to en-
sure the time zone is set. Data from the modem will not be ac-
cepted until the time zone has been provided. Wait for two
“
upload intervals
”
to transpire to determine if data is being trans-
mitted.
-
If data is still not showing up in SpecConnect, check the follow-
ing:
•
Is the PC cable (item 3661U) still connected to the station, Re-
triever, or modem? If so, there will be no transmission to Spec-
Connect..
•
Is there damage or water in the Retriever and modem enclo-
sures?
•
Are the modem and Retriever antennas firmly attached in an
upright orientation?
•
Is the weather station/pup powered up and connected to the
modem with the appropriate cable (gray for weather station,
black for Retriever)?
•
Does the modem have adequate power and signal strength
(use button press tests, pp. 12
-
13)?
