SpectraPure
®
SpectraPure
®
Inc.
480.894.5437 Call us toll-free 1.800.685.2783
2167 East Fifth St, Tempe, Arizona 85281
15
TROUBLESHOOTING:
PROBLEM
CAUSE
CORRECTION
1. Softener fails to regenerate
A. Electrical service to unit has been
interrupted.
A. Assure permanent electrical service
(check fuse, plug, pull chain of
switch).
B. Timer is defective.
B. Replace timer.
C. Power failure
C. Reset time of day.
2. Softener delivers hard water.
A. Bypass Valve is open.
A. Close bypass valve.
B. No salt in brine tank.
B. Add salt to brine tank and maintain
salt level above water level.
C. Injectors or screen plugged.
C. Replace injectors and screen.
D. Insufficient water flowing into brine
tank.
D. Check brine tank fill time and clean
brine line flow control if plugged.
E. Hot water tank hardness.
E. Repeat flushing for the hot water
tank is required.
F. Leak at distributor tube.
F. Make sure distributor tube is not
cracked. Check O-ring & tube pilot.
G. Internal valve leak.
G. Replace seals and spacers and/or
piston.
3. Unit uses too much salt.
A. Improper salt setting.
A. Check salt usage and salt setting.
B. Excess water in brine tank.
B. See Problem 7.
4. Loss of water pressure.
A. Iron buildup in line to softener.
A. Clean line to water conditioner.
B. Iron buildup in water softener.
B. Clean control and add resin cleaner
to resin bed. Increase frequency of
regeneration.
C. Inlet of control plugged due to
foreign material loose from pipes by
recent work done on plumbing.
C. Remove piston and clean control.
5. Loss of resin through drain line.
A. Air in water system.
A. Assure that well system has proper
air elimination control. Check for dry
well condition.
6. Iron in conditioned water.
A. Fouled resin bed.
A. Check backwash, brine draw and
brine tank fill; increase frequency of
regeneration; increase backwash
time.
7. Excessive water in brine tank.
A. Plugged drain line flow control.
A. Clean flow control.
8. Salt water in service line.
A. Plugged injector system.
A. Clean injector and replace screen.
B. Timer not cycling.
B. Replace timer.
C. Foreign material in brine line.
C. Clean or replace brine valve.
D. Foreign material in brine flow control. D. Clean brine line flow control.