Spectra nTier Verde Array, Manual, Page: 22 / 22

Returns Return Guidelines
October 2013 Boot Drive Replacement — Spectra nTier Verde Array
22
R
ETURNS
Return Guidelines
Unless Spectra Logic Technical Support informs you otherwise, return the
defective component to Spectra Logic following the guidelines in this
section. If Spectra Logic Technical Support informs you that the component
does not need to be returned, dispose of it in a manner appropriate for
your company guidelines.
Return Procedures
After you complete the replacement procedure, return the defective
component using ALL of the packaging material shipped with the
replacement component (including any anti ‐ static bags or foam inserts).
Use the return label and instructions that were included with the
replacement component when preparing to ship the replacement part. If
you cannot locate these, contact Spectra Logic for another copy (see
Contacting Spectra Logic on page 2 ). The return label and RMA printed on
it are used to associate the returned part with your account. To avoid being
invoiced for failure to return the part, do not ship the part back without the
RMA return label.
Caution
Severe damage can occur if the component is not packaged correctly, and you may
be invoiced if it is received with damage due to improper or insufficient packaging.