Chapter 4. Warranty and Repair
38
RMA Returns
Your technical support representative may ask you to return a problem component to
Spectra Logic for servicing. To return an RXT150 or component for service:
1.
Obtain a Return Materials Authorization (RMA) number from a technical support
representative; this number identifies the part on its arrival.
2.
Pack the component in its original shipping materials and as instructed by
Spectra Logic.
Note:
If the component is improperly packed, the warranty is void.
3.
Send the component to the following address:
Spectra Logic Corporation
Attn: [RMA number]
Suite B
5571 Arapahoe Avenue
Boulder, Colorado 80303
USA
Note:
Be sure to reference the RMA number on your RXT150 or
component, or its repair will be delayed.
4.
For follow-up on RMA items, contact SpectraGuard Support as listed under
Contacting SpectraGuard Support
on page 37.
Shipping Information
The following table lists the physical specifications for shipping purposes.
Caution:
Do not ship the RXT150 with RXT media in the drive.
RXT150
Gold
RXT Media
Silver
RXT Media
Green
RXT Media
Height
5.9 in. (15.0 cm)
2.4 in. (6.1 cm)
2.4 in. (6.1 cm)
2.4 in. (6.1 cm)
Width
9.8 in. (24.9 cm)
4.6 in. (11.7 cm)
4.6 in. (11.7 cm)
4.6 in. (11.7 cm)
Depth
13.5 in. (34.3 cm)
10.1 in. (25.7 cm)
10.1 in. (25.7 cm)
13.9 in. (35.3 cm)
Weight
15 lbs. (6.8 kg)
6-Drive Pack: 4.1 lbs (1.9 kg)
12-Drive Pack: 5.6 lbs (2.5 kg)
4.7 lbs (2.1 kg)
8.4 lbs (3.8 kg)
