Spectra Logic Spectra RXT Media Troubleshooting Manual Download Page 1

Page: 1 / 43

Spectra

RXT

™

Troubleshooting Guide

• Spectra RXT150

• RXT Media

PN 90960005 Revision A

Summary of Contents for Spectra RXT Media

Page 1: ...Spectra RXT Troubleshooting Guide Spectra RXT150 RXT Media PN 90960005 Revision A...

Page 2: ...ults The entire risk as to satisfactory quality performance accuracy and effort including lack of negligence is with you Also there is no warranty against interference with your enjoyment of the Softw...

Page 3: ...Logic Corporation 1700 N 55th Street Boulder CO 80301 USA Mailing Address Spectra Logic Europe Limited Magdalen Centre Robert Robinson Avenue Oxford Science Park Oxford UK OX44 7 RW Phone 800 833 113...

Page 4: ...the Spectra RXT150 unplug the power cord from the power inlet There are no user serviceable parts within the unit High Voltage Warning The Spectra RXT150 contains high voltage components that can cau...

Page 5: ...8 Ejecting RXT Media 8 Checking Messages and Flash Codes 13 Capturing Debug Files 15 Resetting the RXT150 20 Chapter 3 Troubleshooting RXT Media 22 Before Replacing Disk Drives 23 Replacing a Disk Dr...

Page 6: ...6 Contents Chapter 4 Warranty and Repair 37 RXT Media Recommendation 37 Contacting SpectraGuard Support 37 RMA Returns 38 RXT150 Repair Policy 39 RXT Media Repair Policy 42...

Page 7: ...RXT150 including installation configuration and use The Spectra RXT150 Release Notes provides the most up to date information about the RXT150 including information about the latest firmware releases...

Page 8: ...at they can analyze the problem When an RXT media pack is stuck in a drive that is if a problem prevents the pack from ejecting try one of the following procedures First try using the Force Eject util...

Page 9: ...ty Figure 2 1 4 Select Unload RXT Media pack then select force 5 Select Run If this operation is successful the RXT media pack ejects from the RXT150 and the Load Unload RXT Media Pack screen appears...

Page 10: ...imately 15 seconds Note This action causes the drive to reboot which in turn causes a forced eject As a result of the reboot process the host temporarily loses contact with the drive If this operation...

Page 11: ...ck of the unit 3 Carefully turn the unit upside down 4 Use a 2 Phillips screwdriver to remove the four screws attaching the cover to the bottom RXT150 Figure 2 3 5 Carefully turn over the RXT150 again...

Page 12: ...rench into the hole and rotate the wrench counter clockwise The pack slowly ejects 10 After removing the media from the RXT150 replace the cover on the top of the unit 11 Secure the cover with the thr...

Page 13: ...e Messages icon appears on the status bar of the Web interface Figure 2 6 The Messages icon shows RXT150 and RXT media status using these designations When you select the Messages icon on the status b...

Page 14: ...diagnostic results it to SpectraGuard Support 7 Media Hardware Warning 8 RXT150 or RXT Media Hardware Warning 9 Media Degraded Mode Before rebooting determine which drive is impaired and send trace a...

Page 15: ...rom the RXT150 follow the procedures as outlined in one of the following sections Capturing Debug Files with the Web Interface below Capturing Debug Files with the Serial Interface on page 18 Note Onl...

Page 16: ...eshes to indicate that the file or files are ready to download 7 Click on the link to start the process 8 In the File Download window that appears select the location to which you want to save the fil...

Page 17: ...bug files run constantly and this screen can be viewed at any time Each debug file contains up to 5MB of trace information 1 Log on to the Web interface as an Administrator 2 Select Maintenance Traces...

Page 18: ...serial cable The terminal emulation settings are set to 115200 bps 8 data bits No parity 1 stop bit No flow control Capturing Debug Files 1 Connect a serial cable from the host to the RXT150 2 Open T...

Page 19: ...ostics Tracing Menu displays Figure 2 10 5 Type 1 or 2 as instructed by SpectraGuard Support the press Enter The trace should take less than two minutes to run 6 Copy the trace information 7 Paste the...

Page 20: ...21 Resetting the RXT150 with the Digital Display Select Load Unload Display 1 Make sure that an RXT media pack is not loaded 2 Make sure that the display is in ready mode the display blank is and the...

Page 21: ...om the host to the RXT150 2 Open TeraTerm or a similar terminal emulation program HyperTerminal is not recommended for use with the RXT150 3 Press the Enter key on your keyboard to display a command p...

Page 22: ...ead the following Before Replacing Disk Drives on page 23 and Preparing to Replace a Failed Disk Drive on page 24 Media Pack Types Before replacing a disk drive in an RXT media pack note the type of m...

Page 23: ...or replacement To order new drives see Contacting SpectraGuard Support on page 37 Caution Hard drives are extremely vulnerable once removed from an RXT media pack Electro static discharge ESD is a ris...

Page 24: ...ed Yellow Missing or Orange Incorrect Size 3 Write down the serial number of the disk drive with a problem 4 Contact SpectraGuard Support as outlined on page 37 5 Proceed only after support has direct...

Page 25: ...en RXT media Opening the Media Pack 1 Carefully turn the RXT media pack upside down 2 Use a 1 Phillips screwdriver to remove the screws that secure the pack s bottom Figure 3 3 and Figure 3 4 3 Remove...

Page 26: ...st from the end with the overlapping tab A then sliding the panel out from the other end of the media pack B 5 Carefully turn the RXT media on its side so that you have access to one side of the pack...

Page 27: ...ther side and repeat Step 1 Caution The disk drive comes loose immediately when you loosen the last two screws be sure to keep one hand on it so that it does not fall out of the pack 3 Gently lay the...

Page 28: ...een RXT media you may get to skip this step See Figure 3 9 Figure 3 8 The ESD screw Silver media shown Figure 3 9 Green RXT media If you are replacing a disk drive on this end you need to remove the E...

Page 29: ...ctor to the disk drive Figure 3 10 Caution Take care not to damage the flex circuit keep the cable as straight as possible 6 Carefully remove the bracket from the disk drive sliding it first down the...

Page 30: ...sk drive from the pack Note If the failed disk drive is still in the pack underneath the drive you just removed then repeat Step through Step 7 for the other disk drive The only step you do not have t...

Page 31: ...s the connector to the disk drive sliding it first up the cable then into place It must sit flush against the disk drive Figure 3 13 3 Use a 2 Phillips screwdriver to tighten the screw that secures th...

Page 32: ...of the pack Repeat Step 2 and Step 3 for the next drive 5 Use a 2 Phillips screwdriver to tighten the ESD resistor screw on the side of the disk drive then put the disk drive into place inside the RX...

Page 33: ...Figure 3 17 until the entire ESD panel lays flat in the pack 9 Replace the bottom plate on the pack making sure that it matches up with the tabs on the ESD panel Figure 3 18 10 Use a 1 Phillips screw...

Page 34: ...RXT media Figure 3 19 2 Slide the side panel out 3 Locate the failed disk drive which is labeled with the serial number you wrote down from the Get RXT Media Pack Drive Status Diagnostic screen Figur...

Page 35: ...the orientation of the tabs before pressing the side panel into place this way you can avoid damaging the disk drives or the tabs 7 Gently push the side panel into place so that the screw holes all li...

Page 36: ...ill be slower than normal Note A RAID 0 RXT media pack requires reformatting see below Reformatting a Disk Pack Caution Reformatting the RXT media pack destroys any user data that currently exists on...

Page 37: ...mediate access to spare media to accommodate data growth or replace failed media This practice is recommended for all media including RXT media and tape cartridges Contacting SpectraGuard Support Note...

Page 38: ...te B 5571 Arapahoe Avenue Boulder Colorado 80303 USA Note Be sure to reference the RMA number on your RXT150 or component or its repair will be delayed 4 For follow up on RMA items contact SpectraGuar...

Page 39: ...If any of the above conditions exist Spectra Logic reserves the right to repair the unit at the current fixed price of repair Warranty service can be acquired during the one year period by shipping t...

Page 40: ...he product Spectra Logic shall reserve the right to replace the unit if it cannot be repaired within the two week time frame Advanced service options can be purchased for an additional fee Warranty Pr...

Page 41: ...der will be dispatched and will arrive on site within four hours Same Business Day On Site Service with Four Hour Response This service includes 24 hour telephone access to a Support representative se...

Page 42: ...pport section of the appropriate RXT150 support contract Please reference the RXT150 contract for specific days and times Individual SATA Disk Drive Replacement Upon verification that a disk drive wit...

Page 43: ...Spectra Logic will return a fully functioning media pack with the appropriate RAID level however all data on the media will be lost due to the re manufacturing process Assisted Self Maintenance for RX...

Search results

Summary of Contents for Spectra RXT Media

Reviews:

Related manuals for Spectra RXT Media

Brands by name

Popular brands

Spectra Logic Spectra RXT Media, Troubleshooting Manual

Search results

Summary of Contents for Spectra RXT Media

Reviews:

Related manuals for Spectra RXT Media

Brands by name

Popular brands